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Our revamped travel app’s out now. It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience. Find out what’s changed.
No. We’ll carry out an electronic address verification check based on the information you provide. This will be stored but will not affect any credit rating.
If you order your card online it will be delivered to your home address in two to three working days. If you require a card in a shorter time please check with your local Post Office branch. Exchange rates vary between online and branch.
Before leaving the UK, make sure you have activated your Travel Money Card. Activation can be done through the free Post Office Travel app – download now from the Apple App Store or Google Play. The app allows you to top up, track spend, view balances and freeze spend.
Activation can also be done by calling our automated line on +44(0) 20 7937 0280. Full details can be found on the letter that comes attached to you your card.
To get your PIN, download the free Post Office Travel app from the App Store or Google Play, create an account and you can check your PIN wherever you are in the world.
Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select Option 1. Your change of PIN can only be done at UK ATM’s that accept Mastercard and offer the PIN change facility.
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
We recommend that you load the currency of the country that you’re travelling to. If we don’t offer that currency we recommend that you load pounds Sterling on to your card.
We recommend that you always pay in the local currency and not Sterling. This will prevent high fees and very poor exchange rates being applied at an ATM or retailer. This is known as Dynamic Currency Conversion (DCC). We include information about DCC in every card pack.
Your card can be used wherever Mastercard is accepted.
We have to authorise your card immediately which means a small number of locations may not be able to take your card. This includes unmanned petrol pumps, toll booths and on board cruise ships or aeroplanes.
We recommend that your card is not used to pay deposits on car hire or used when checking in to hotels that require a deposit. Both of these could lead to funds being held by the retailer, which would prevent you from using them.
Yes you can. You can use any ATM that’s accepts Mastercard. Fees will apply for every cash withdrawal. These fees are detailed online or on your welcome letter. Please be aware that some ATMs may also charge you and this should always be displayed on the ATM screen. We always recommend that you withdraw cash in local currency and don’t choose to pay in Sterling or accept their currency conversion.
The easiest way is via our mobile app, which is available to download from the App Store or on Google Play.
You can also top up via our website if you’ve created an account. And you can ask friends or family to top up on your behalf in any UK Post Office branch, too. All they need is your card number.
Yes, you can. Our multi-currency card allows you to load any of the 22 currencies we offer.
No, you don’t have to move money. If you have money in one currency and spend in a different currency we’ll automatically move this for you to authorise a transaction. Alternatively, you can move the funds using the "Transfer" icon on the free Post Office Travel app (App Store, Google Play) or "Transfer to another wallet" icon if managing your account online.
The easiest way is to use our mobile app. This shows clearly what your remaining balance is in each currency. We do not recommend the use of ATMs to check your balance as they will provide a GBP figure using a different exchange rate. Remember, your balance is held in each currency so is not affected by exchange rates unless you change it to other currencies.
Download the Post Office Travel app from the Apple App Store or Google Play.
You need to call us immediately on +44 (0) 20 7937 0280. We’re here 24 hours a day.
We’ll cancel your card and work out the best way to replace it. A fee may be charged if we need to courier a replacement card overseas.
If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office Travel app, available on the App Store and Google Play. You can unfreeze just as easily if you find your card again.
You have 4 options available to you:
Order, top up and view the balance of your Travel Money Card, and transfer leftover currency funds to a new currency of your choice.
If your card’s been lost or stolen, we’re here to help. Lines open 24 hours a day, 7 days a week
Please call our Travel Money card team immediately on: 0207 937 0280
We’ll cancel your card and work out the best way to replace it.
Need help managing your Travel Money Card and transactions and can't find the answer you need in our FAQs above or self-service tools? Our team's here for you.
For enquiries about transactions or managing your card online or via the app, call: 0207 937 0280
Log into your online account top up your Travel Money Card, view your transactions and more all in one place.
Top up with currencies, check recent transactions, freeze your card and more online.
If you have a question, feedback or a complaint about services provided in Post Office branches, including getting a Travel Money Card there, here's how to get in touch with us.
Please complete our enquiries form to tell us what you’d like to know or share feedback on your experience.
If you’re not happy with your Post Office experience, please let us know and we’ll do our best to put things right.