If you need to contact us to tell us of the bereavement of a Post Office card account holder (purple card) please call us on: 0345 722 3344
For Travel Money Card Support please call us on 0344 335 0109, 24 Hours, 365 Days.
The following information is relevant to Post Office Mortgages, Post Office Personal Loans and Post Office Savings products, provided by Bank of Ireland UK.
Please contact us to tell us of the bereavement – we are here to offer you our full support. You can either complete our online form or call us on the numbers below (please note you will be redirected to the Bank of Ireland website if you choose to complete the online form).
Before you get in contact us you will need to have some details relating to the deceased person (e.g. name, address, date of birth and date of death). If completing the form please ensure that you do this as accurately as possible to help us identify all accounts / products held by the deceased. We'll then be able to confirm the next steps, including which documents we need to see and any forms that need to be completed.
If you would prefer to speak to someone over the phone, please use the contact details below.
0345 300 8000
Closed Sat, Sun and Bank Holidays
Having trouble making mortgage payments?
0800 169 9722
0800 169 7500
9:00am - 7:00pm, Mon - Fri
9:00am - 1:00pm, Sat
9:00am - 7:00pm, Mon
9:00am - 5:00pm, Tues - Fri
9:00am - 2:00pm, Sat
Closed Sun and Bank Holidays
0800 169 2000
8:00am - 7:00pm, Mon - Fri
8:00am - 2:00pm, Sat
Closed Bank Holidays
Your personal information
We at Bank of Ireland (UK) plc (the “Bank”) take your privacy seriously and we want you to be clear about how we use your personal information. We will use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor(s)/ Administrator(s) or Nominated Next of Kin and the Bank will comply with the provisions of the General Data Protection Regulations (“GDPR”) and the Data Protection Act 1998 as relevant. Please read our Privacy Notice for full details on the types of personal information we collect, how we use it and who we may share it with.