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Talk to us or seek help

Talk to us or seek help with your concerns

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Do you have money worries or are you struggling financially?

Life can sometimes take us by surprise and that can affect how we manage our money. If you're struggling or think you're going to struggle it can be tempting to ignore it and hope things will improve. Rather than worring contact us, or whoever your lender is, right away as there may be things we can do to help.

How we can help

There are a number of options we may be able to discuss with you. When you call us, make sure you have to hand details of:

  • Your monthly income (including any benefits, overtime and bonus payments and whether these are guaranteed).
  • Your monthly household spending  like bills, shopping, fees and subscriptions.
  • The total amount you owe in terms of mortgages, loans and credit cards and any other debt payments.
  • The number of organisations you owe money to.

You'll find most of this information on your bank statements or by looking at your bank account online.

Ask if you need them to talk to a relative, friend or debt counselling organisation about your accounts or products if you prefer. We will need your authorisation first to do this for your protection.

The contact information you need:

Credit Cards: If you do get into financial difficulty, it's important that you let the Customer Service Team know as soon as possible so they can take steps to help. You can call them on 0345 607 6500.

Personal Loans: The Post Office is committed to helping our customers through the bad times as well as the good. This section has been designed to provide practical guidance and support in response to the needs of consumers who feel they may be in financial difficulty or call 0800 169 2000.

Mortgages: We understand that there are many circumstances that could affect your ability to pay your mortgage. If you’re in arrears, struggling to keep up with your mortgage payments, or think you may have difficulties in the future and would like to discuss your mortgage affordability, please get in touch on 0345 300 8000.

Current Accounts: If you are struggling to manage the borrowing on your overdraft for whatever reason call us on 0845 6022 624. Our experienced advisors will talk you through the options available. We can be of most assistance if you can tell us the following information:

  • Your monthly income
  • Your monthly household spending
  • The total amount you owe
  • The number of organisations you owe money to