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Privacy policy

Your privacy’s very important to you. Rest assured it’s as important to us.

Coronavirus update | Information requests during COVID-19

If you need to request your personal data, the best way to reach us right now is email


Like many other businesses, the coronavirus pandemic has severely challenged our ability to ensure our administrative centres operate normally as a result of travel restrictions and reduced resources. 


So we’re unlikely to be able to respond promptly to customer requests for information sent by post. 


There’s more on how Post Office uses your information and your rights in our privacy policy below.

How and why we use your personal information

A provider you can trust

Post Office is the UK’s largest retail network and largest financial services chain. We’ve more branches than all banks and building societies put together.

That’s a reach and responsibility we take very seriously. We’re committed to protecting any personal details we hold about you, being clear how and why they’re used, and respecting your privacy in everything we do. 

Our privacy policy sets out:

  • What data we may collect about you

  • How we use it

  • Information about your rights

  • How you can get in touch with us

The policy covers:

  • Other ways we may use your data to help improve what we do

  • Using our main website

  • How we manage our direct marketing activities

  • What happens when you contact our customer care teams

  • Other ways we may use your data to help improve what we do

Please note

Our different products and services have additional policies. You’ll find links to them below.

If our privacy policy changes, we’ll always publish the updates here, to view any time.

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Need help?

Privacy queries

For questions about our privacy policy, how we use your data or to request the details we hold about you, please email:

Other enquiries

For any other queries or comments about Post Office, our products and services please complete this form.
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