Post Office card account

Post Office card account (POca) is a service provided by Post Office Ltd on behalf of the Department for Work and Pensions (DWP). 

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Post Office card account withdrawals and balance enquiries will not be available between 00:00am and 04:00am on Sunday 8th May 2022 and Sunday 12th June; this is due to scheduled downtime. Apologies for any inconvenience this causes.

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Important changes to your account

The Department for Work and Pensions (DWP) will not be renewing their contract with Post Office to provide POca. 

In future, you will need to choose a different account provider to receive your benefits or pension payments. 

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Existing customer help and support



Account and card enquires

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Further information

*A small number of our branches may not hold or accept forms


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Contact us

General enquiries

8:15am-6pm Monday to Friday, 8:30am-7:15pm Saturday, Closed on Sundays


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