Information for existing customers
You may have recently received a letter regarding your account. This is about changes to the terms and conditions of your account. It’s something we are sending to meet changes in banking regulations which start on 13th January 2018. These changes also apply to customers of all UK banks.
We wanted to assure you that you do not need to take any action as a result of this letter unless you want to close your account. It does not affect at all the way you withdraw money from your account or how money is paid in to your account.
I hope this information has not caused you any confusion, but we apologise if it has done so. Just to stress again: the letter is only about technical changes which do not affect at all how you withdraw your money from the Post Office or how it is paid in to your account.
If you do still have concerns, please visit your local Post Office branch.