Important changes to your Post Office card account

From 25th May 2022 the Department for Work and Pensions (DWP) will no longer be making any pension or benefit payments into Post Office card accounts

What happens next?

Once the government has stopped making payments into your Post Office card account, they’ll ask us to close it. It’s very important that you claim any remaining balance before we do. We’ll write to you giving two months’ notice of your account’s closure. We’ll include a form you can use to request your remaining account balance be sent to you. You can also use your card during this time to withdraw your remaining money at Post Office branches or ATMs (subject to daily limits).


When the notice period ends, we’ll close your account and you’ll no longer be able to access your money using your card. Any remaining balance will be held safely until you contact us to claim it.


If you wish to close your account sooner or claim any balance from a previously closed account, you can pick up an account closure form at a Post Office branch. Alternatively, call the Post Office card account helpline on 03457 22 33 44 and we can send you one.

Important information

It is important that you do not leave any money in your Post Office card account. Please either withdraw all your money using your card; collect and complete an account closure form from your local Post Office* or speak to the POca helpline on 0345 722 33 44.  

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Want to speak to an advisor?

Speak to Post Office about taking any money out of your Post Office card account and closing it. Call us now on:

0345 722 33 44

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Common questions

*A small number of our branches may not hold or accept forms

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