What happens next?
Once the government has stopped making payments into your Post Office card account, they’ll ask us to close it. It’s very important that you claim any remaining balance before we do. We’ll write to you giving two months’ notice of your account’s closure. We’ll include a form you can use to request your remaining account balance be sent to you. You can also use your card during this time to withdraw your remaining money at Post Office branches or ATMs (subject to daily limits).
When the notice period ends, we’ll close your account and you’ll no longer be able to access your money using your card. Any remaining balance will be held safely until you contact us to claim it.
If you wish to close your account sooner or claim any balance from a previously closed account, you can pick up an account closure form at a Post Office branch. Alternatively, call the Post Office card account helpline on 03457 22 33 44 and we can send you one.