When will the change be happening?
All customers receiving payment will have been written to already. If you have not responded, DWP will write to you again before November 2021.
You must have chosen and set-up how you would like to receive your tax credits, benefits and pension by November 2021.
What do I need to do now?
You will have three options to receive pensions and benefits payments in the future:
1. Use an existing account you have with a bank, building society or credit union
2. Open an account with a bank, building society or credit union
3. Payment Exceptions Service
If you are unable to use or set up a bank, building society or credit union account, the government will get in contact with you about their new Payment Exceptions Service.