Important changes to your Post Office card account

The Department for Work and Pensions (DWP) will not be renewing their contract with Post Office to provide POca.


DWP (and in some instances HMRC) are writing to POca customers to inform you of your options in the future.


Please do not ignore the letters. The information within them informs all POca customers of their options.

When will the change be happening?

All customers receiving payment will have been written to already. If you have not responded, DWP will write to you again before November 2021.


You must have chosen and set-up how you would like to receive your tax credits, benefits and pension by November 2021.


What do I need to do now?

You will have three options to receive pensions and benefits payments in the future:


1. Use an existing account you have with a bank, building society or credit union

2. Open an account with a bank, building society or credit union

3. Payment Exceptions Service


If you are unable to use or set up a bank, building society or credit union account, the government will get in contact with you about their new Payment Exceptions Service.


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Deciding where to move your benefits and pension payments?

Our tool will help you understand your options for your payments


I’ve received a letter from the Department of Work and Pensions

Do you have another account with a bank, building society or credit union?

Can we pay your benefit or pension into your account?

Are you able to have an account with a bank, building society or credit union?

What next?

What next?

Important information

It is important that you do not leave any money in your Post Office card account. Please either withdraw all your money using your card; collect and complete an account closure form from your local Post Office* or speak to the POca helpline on 0345 722 33 44.  

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Want to speak to an advisor?

Speak to Post Office about taking any money out of your Post Office card account and closing it. Call us now on:

0345 722 33 44

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Common questions

*A small number of our branches may not hold or accept forms

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