How to nominate a helper
If you can’t get to a Post Office branch or a Post Office ATM on a regular basis, you can let someone you trust (such as a friend or relative) have access to your account. To keep your account safe, only one helper can have access at any one time and they must be at least 16 years old. To nominate a helper (known as a permanent agent) you can complete a permanent agent access form (P6163) which you or your helper can collect from a Post Office branch or have sent to you by calling the post office card account contact centre number. Make sure you choose someone you can trust as they will be able to withdraw money from your account using their own card and PIN. A permanent agent will not be able to administer your account, if you need someone to do this you may want to consider taking out a Power of Attorney.
How to close your account
You can pick up an account closure form, P6703, from your local Post Office, or call the contact centre to have a form sent to you. Complete the form and take it to a Post Office branch who will check the details and forward it for processing, The account closure process can take up to 10 working days.
How to close an account for a third party
You can pick up a third party account closure form, P6702, from your local Post Office, or call the contact centre to have a form sent to you. In all instances the third party named on the form will need to provide 2 x Identity documents and the relevant documents listed on the form. If you are the executor claiming a deceased’s estate you will also need to supply a copy of the death certificate. A copy of the deceased’s will could help to avoid any delays. If the deceased’s account has more than £10,000 in the account then a Grant of Probate or Confirmation will be required. The account closure process can take up to 10 working days.
Power Of Attorney /Court of Protection
If you have Power of Attorney or Court of Protection that you wish to register against an account, please forward a copy to: Post Office card account, PO Box 567, Preston, PR1 2WX . Original documents will be returned. Once a Power of Attorney or Court of Protection has been registered you will be able to administer the account by putting your requests in writing.
Damaged Card – If you have a damaged card and the long number is still readable, please visit your local Post Office branch with ID where they will replace your card there and then.
Change your PIN – You can change your PIN in any Post Office branch, just ask the member of staff
Account Statements – Statements are sent out monthly to all customers
Lost or stolen cards – If your card is lost or stolen please report it immediately on 0800 389 2101, this line is open 24 hours 7 days a week.
This line cannot accept general enquiry calls, if you have a general enquiry please call 03457 22 33 44.
To assist you, a table of the relevant forms with their appropriate numbers is listed below. Your local Branch will be also able to help you in locating the right form for your purposes.
| Request |
Form Number |
| Closure of account by account holder |
P6703 |
| Closure of account by a third party |
P6702 |
| Add a trusted helper to an existing account (Permanent Agent) |
P6163 |
| Change of name and or address |
P6166 |
Post Office card account is offered by J.P. Morgan Europe Ltd.
