How do I make my monthly repayments?
Monthly repayments are made by direct debit, unless we agree otherwise. Your direct debit will be set up from the bank / building society account you have chosen during your application.
If you want to change the bank account from which your repayments are paid please contact us on 0800 169 2000.
Can I choose the date to make my repayments?
Yes, of course. Just call us on 0800 169 2000, after you’ve made your first repayment, and let us know which day of the month is best for you. Repayment date changes are limited to one per calendar year.
When do I need to make my first loan repayment?
Your first loan repayment will be one calendar month from the date the loan is released to you. You’ll see the date on your welcome letter. If this day falls on a bank holiday or weekend, the repayment will be made on the next working day.
Can I take a payment break?
No. We’re sorry, but you can’t take a payment break with our loan.
If you are struggling to keep up with the repayments on your loan, we’re here to help. Please contact us on 0800 169 2000. Alternatively, there are lots of organisations that can provide confidential, impartial and free help and advice. More information can be found in our leaflet Are you in financial difficulties?
Can I pay my loan off early?
Yes, you can settle your agreement early in full or in part, at any time. Please be aware if you make an early settlement in full, we will charge up to 58 days' interest.
If you wish to pay off your loan in full you will firstly need to request a settlement quotation by calling us us on
0800 169 2000.
To make a partial settlement you can call us to make a debit card payment. As a result of any repayment we will reduce the term of your agreement unless you tell us otherwise.
How do I find out how much my outstanding loan balance is?
If you ever want to find out the outstanding balance of your loan account, simply call us on
0800 169 2000.
What should I do if I need to change my personal details?
If you need to inform us of any changes to your personal details, please call us on
0800 169 2000.