Let us walk you through your first loan


Daunted? Don't be. We're here to take you through the process of getting your first loan, every step of the way.

The application process explained

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Calculate repayments and check your loan eligibility

Use our calculator to see what your monthly repayments will be. Then check your likelihood of getting a loan with us.

Input details

Apply for your personalised rate

Fill in your loan application. We’ll run a credit check and let you know if your loan has been approved.

Apply for

Accept your loan agreement and receive the money

Once you’ve signed your loan agreement online, we’ll transfer the funds as early as the next day.

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Representative APR (fixed)

Annual Percentage Rate (APR) represents the amount of interest you'll pay annually for your loan. A representative APR is an advertised amount that a minimum percentage of customers will pay. The rate you are offered might differ depending on your personal circumstance and credit rating.

  • Instant decision in most cases
  • Funds could be transferred the next day

What is a personal loan?

Let’s start with the basics. A personal loan - sometimes called an unsecured loan - is when you borrow money from a lender and agree to pay it back over a specific period of time in monthly repayments. Get to know the key terms and whether it's right for you.

  • apr

    APR - annual percentage rate

    This describes the overall cost of money borrowed per year. The rate you are offered will vary based on your circumstance, credit score and loan amount

  • monthly cost

    Monthly repayment cost

    This is a fixed cost per month. Knowing this
    cost will help you to determine if the loan is
    affordable for you, and to budget repayments

  • length of term

    Length of loan term

    This will be a fixed term determined by you
    and your monthly repayments

  • eligibility

    Loan eligibility

    You can see the likelihood of getting approved for your loan by doing a ‘soft check’ which doesn’t affect your credit score

  • penalties

    Penalties for late/missed payments

    It's worth noting what to expect in the event this occurs and if it’s something you can accept

  • piggy bank

    Early repayment options

    You might be in the position to repay your loan earlier than your loan term. It’s good to be aware of your options

Popular reasons for taking out a loan


Buying a car

Getting a loan can be cheaper than a car dealer’s finance


Home improvements

Make your DIY dreams a reality sooner and potentially add value to your house

Debt consolidation

Consolidating debts

Manage your debt better by paying them off together in one loan

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An unsecured loan could help if you:

  • Want to make a one-off payment that your monthly income or savings don't cover
  • Want to put all of your debts in one place and keep better track of your repayments
  • Want to take that dream holiday of a lifetime by spreading the cost
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Top questions people ask us

What is an APR?

APR is the annual percentage rate (APR) and is used to describe the overall cost of money borrowed. It takes into account the interest rate, when it is charged (daily, weekly, monthly or annually), any fees charged when setting up the loan and any other costs applicable to the loan.

The APR makes it easy to compare different loan products across the market.

The representative APR is the rate a provider reasonably expects most applicants to receive. It's not a guarantee - your personal APR could be higher or lower than the advertised, representative APR.

Will I receive my quoted APR?

The APR you receive may vary from the advertised rate. This is the representative rate which we expect most people who apply to get.

The rate you are offered will be a personalised rate based on your current individual circumstances, including credit information held about you by credit reference agencies, the loan amount you borrow and length of time you borrow for.

Can you tell me how much a loan will cost without impacting my credit score?

We offer a Fast Checker quotation tool which enables you to find out how likely you are to be accepted without impacting your credit score. All you need to do is provide a few details. Find out more by clicking our Fast Checker tool

Will I need a credit check?

Yes. A credit check will be completed to help us make a decision on your loan application. Please read our decision explained leaflet for more information on how we assess your application.

Can I use this loan to pay off other debts?

Yes you can, however, before applying for a debt consolidation loan you should review your options to make sure that the loan which you are considering is right for you

When will I receive my money?

Once accepted and we’ve received your signed agreements, funds will be transferred the following working day.

Can I change my mind about taking out a loan?

Yes. You’ll have 14 calendar days from the day after you receive your acceptance letter to withdraw from your Agreement. If you decide you no longer want a loan from us, just call 0800 169 2000 within this 14-day period.

When do I need to make my first loan repayment?

Your first loan repayment will be one calendar month from the date the loan is released to you. You’ll see the date on your welcome letter. If this day falls on a bank holiday or weekend, the repayment will be made on the next working day.

Can I pay my loan off early?

Yes, you can settle your agreement early in-full or in-part, at any time. Please be aware if you make an early settlement in full, we will charge up to 58 days' interest.

If you wish to pay off your loan in-full you will firstly need to request a settlement quotation by calling us us on 0800 169 2000.

To make a partial settlement you can call us to make a debit card payment. As a result of any repayment we will reduce the term of your agreement unless you tell us otherwise.

Can I get help if I get into financial difficulty?

If you are struggling to keep up with the repayments on your loan for whatever reason, we’re here to help. It is important that you call us on 0800 169 2000 and we’ll talk you through the options available to you.

There are lots of organisations that can provide confidential, impartial and free help and advice. More information can be found in our leaflet Are you in financial difficulties?

If you are already in touch with an organisation that is giving you financial advice, please let us know and we can deal with them directly.

What is an Early Settlement?

Your Post Office Loan is regulated by the Consumer Credit Act 1974 (CCA) which gives you certain protections and entitlements when entering into a credit agreement. One of these entitlements is that you can choose to repay your loan either partially or in full before the end of the term you originally signed up for.

Existing customer payment

Customers who wish to pay towards outstanding arrears balance on their Post Office Personal Loan click here. If you are in arrears and/or financial difficulty and wish to speak to us, please call us on 0800 012 1548.


Still have questions about loans?

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Want to learn more about loans?

Credit score guide

Understand your credit score and
make better financial decisions.

Guide to car loans

You have options when choosing how to pay for your new car. Find out more here.

Home improvement loan guide

Find out how a loan can help you make changes to your home.

Secured vs unsecured loans guide

Want to know the difference between secured and unsecured loans? Here’s what you need to know.

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Help and Advice

Governmental bodies like The Money Advice Service and the Citizen’s Advice Bureau can also help you make informed decisions.

Finally, keep in mind that interest rates (APRs) can vary widely from lender to lender. A trusted comparison service like Which? can help you to compare different options.

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Contact us for general enquiries

Call us on

0800 169 2000

8.00am - 7.00pm, Mon - Fri
8.00am - 2pm, Sat
Closed bank holidays and Sundays