Help and support Personal Loans

Bank of Ireland UK, who is your current loan provider, made a business decision to sell their personal loans, which aligns with the Bank’s strategic plans.

There are no changes to your terms and conditions. Your interest rate, payment due date, account number and other terms will stay the same until your loan is paid off.

There is no change to your interest rate, which remains fixed for the full term of your loan.

Your loan has been sold, you will shortly receive communication from either Antelope Loans or Link Financial Outsourcing Ltd (Link). This will provide more detailed information on the new owner of your loan agreement.  There are no changes to the terms and conditions of your loan. 

Antelope Loans and Link are experienced loan administrators who have been carefully chosen to manage your loan account with care and efficiency.

If you’ve paid off your loan and received a letter telling you about the sale, this means your account was open at the time the sale was agreed. You don’t need to do anything, and your loan remains closed. After 16 May, your account details will be transferred to the new provider. They’ll be able to help you with any queries about your closed loan.

You will receive an email and a welcome pack in the post to confirm that your account has been transferred. From this point you should contact them about your loan account.

If your account is part of the sale, you should get a letter from us between the end of March and end of April. We'll send it to the address we had for you when we printed it.

Unfortunately, it is not possible for a customer to opt in or out of the sale. The transfer of your loan is allowed as set out in your terms and conditions. There is no change to your loan because of the sale. However, if you are still unhappy you can call your new provider to make a complaint.

Yes, Link Financial Outsourcing Ltd and Antelope Loans are authorised and regulated by the Financial Conduct Authority.

If you pay by Direct Debit, it’ll transfer automatically to your new provider. You don’t need to do anything.

If you pay another way, you can call your new provider to set up a Direct Debit.  You will also be given information on other ways you can make your payment in the welcome pack.

The existing terms of your arrangement will be transferred to the new provider and will stay the same.

Please contact your new provider if you are struggling to make payments. They will be able to help you after your account is transferred.

No, there is no impact on your credit report because of your account being sold and transferred.

If you have missed payments and are in arrears this could impact your credit report.

Protecting your personal data is important to us. We’ll ensure your data is safely transferred to the new provider as part of the sale. You can find more information in our Privacy Notice on our website.

If you’ve paid off your loan and have got a letter telling you about the sale, this means your account was included in the sale. Your account details will be transferred to the new provider.

Early settlement quotes are valid for 30 days. If you have asked for an early settlement quote from us before your account is transferred, we will honour that quote for 30 days from the date you asked for it. This means your early settlement quote will be the same as the amount you have to pay to clear your balance.

Yes, you can request a settlement figure and pay off your loan. However, your loan details will still be transferred to the new provider.

No. There is no impact to any other products because of the sale.

Your complaint will not be impacted by the sale. If your complaint has not been resolved by the time your loan is transferred, we will continue to explore all options to resolve your complaint.

This commitment extends to any complaints being adjudicated by the Financial Ombudsman Service.

There are no changes to your account’s terms and conditions, including the COVID-19 payment break arrangement.