What is an APR?
Will I received my quoted APR?
Can you tell me how much a loan will cost without impacting my credit score?
Will I need a credit check?
Can I use this loan to pay off other debts?
When will I receive my money?
Can I change my mind about taking out a loan?
When do I need to make my first loan repayment?
How can I make a payment towards outstanding arrears?
Can I get help if I get into financial difficulty?
Fraud or financial abuse
What can I do if my loan application is declined and I don't agree?
Can I choose the date to make my repayments?
How do I find out how much my outstanding loan balance is?
How do I notify you of a bereavement?
What is an Early Settlement?
How do I request an Early Settlement?
How do I make a payment?
What is a rebate?
How is the rebate calculated and do I have pay any charges or penalties?
How long does it take for you to process an Early Settlement?
Do I need to cancel my Direct Debit when I make a Full Early Settlement?
Can I pay my loan off early?