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How to claim your prize at the Post Office

  1. Double check you’ve won

    Before travelling to a Post Office, check your ticket or scratchcard to confirm you’ve won – and how much

  2. Check we can issue your prize

    If you’ve won up to £50,000 you can collect your winnings at any participating branch

  3. Bring proof of ID and address

    For prizes of £500 or more, you’ll need proof of your identity and address, plus the winning ticket or card

  4. Pop into a participating branch

    Visit any of around 5,000 UK branches that provide National Lottery services to claim your win

Preparing your claim

Check if your ticket’s won

Compare your ticket with the winning numbers and check how much you’ve won. Write your name and address on the back of the ticket.

Verify your scratchcard win

To check if you're a winner, visit The National Lottery's ‘Scratchcards’ page for game procedures and your game-specific rules.

Find a branch

Locate the nearest branch in which to claim your National Lottery prize using our branch finder tool

Claiming prizes at the Post Office

  • Prizes up to £500 can be claimed at the Lottery terminal in store.

    For prizes of over £500 and up to £50,000 please take your winning ticket to a National Lottery terminal for scanning and then go to the PO counter.

  • If you've been really lucky and won over £50,000, you’ll need to claim your prize in person.

    Please call the National Lottery on 0333 234 50 50 (9am – 8pm Monday to Saturday and 9am – 5pm Sunday).

  • Yes. All draw games prizes must be claimed within 180 days after the day of the draw. Scratchcard prizes must be claimed within 180 days after the game closes.

  • To claim your free Lotto Lucky Dip, take your winning ticket to a retailer who will give you the option of receiving a Lotto Lucky Dip Ticket for the next Wednesday or Saturday Lotto Draw. To claim all other non-cash prize, instalment or annuity prize please call the National Lottery on 0333 234 50 50 (9am – 8pm Monday to Saturday and 9am – 5pm Sunday).

Proof of identity and address

Important: be sure to have your ID documents with you. If we scan your winning ticket and you don’t have the correct ID, you’ll need to complete your claim by post

  • Identification should be provided for all claims over £500. As proof of identity, you'll need one item of from this list:  

    • Digital ID such as Post Office EasyID 
    • Passport (any nationality) 
    • Photo driving licence (UK and EU) 
    • UK original birth certificate issued within 12 months of birth 
    • UK biometric residence permit 
    • PASS Card (Proof of Age Standards Scheme) 
    • HM Forces/Police photo ID card 
    • UK adoption certificate 
    • Valid EU photo ID card 
    • Valid UK firearms licence with photo 
    • Signed valid UK paper driving licence 
    • Marriage certificate or civil partnership certificate, with translation if not in English 
    • UK birth certificate issued more than 12 months after date of birth, but not a photocopy 
    • Non-UK birth certificate, with translation if not in English issued within 12 months of birth 
    • P45 statement of income for tax purposes on leaving a job dated and issued in the last 12 months 
    • P60 annual statement of income for tax purposes dated and issued in the last 12 months 
    • Electoral ID card (NI Card) 
    • EU medical card 
    • Blue disabled driver pass 

    You'll also need one item from the proof of address list.

  • Proof of address is needed for all claims over £500. As proof of address, you'll need one item of from this list:

    • Bank or building society statement (debit or credit card) issued to your current address, dated within the last three months 
    • Household bill (gas, electric, telephone, water, satellite, cable) dated and issued to your current address, dated within the last three months 
    • Council tax statement dated and issued in the last 12 months 
    • Mortgage statement dated and issued in the last 12 months 
    • Letter from HM Revenue and Customs, Department of Work and Pensions, employment service, or local authority dated and issued within the last three months 
    • Pension, endowment or ISA statement issued in last 12 months 
    • Child benefit book dated and issued in the last 12 months 
    • Current television licence 

    You'll also need one item from the proof of identity list.

What happens in branch if you win?

When you give your National Lottery ticket or scratchcard to the retailer, you’ll notice some additional measures to ensure you know you’re a winner and how much you’ve won.

  • The National Lottery terminal (except till-point terminals) will make a distinctive sound when a winning ticket or scratchcard is scanned.

  • This is a receipt that a National Lottery retailer must give to a player every time a winning Lottery draw game ticket (for example, Lotto or EuroMillions) is scanned and validated.

    For prizes that can be paid out in-store, the 'win receipt' will inform you how much you’ve won. For higher-value prizes that need to be paid out at a Post Office or by Camelot, the 'win receipt' will provide guidance on how you can claim your prize.

  • Please note that you will not be given a 'win receipt' for a winning scratchcard. This is because scratchcards already contain all information necessary for you to know whether or not you’ve won a prize.

    When you receive your prize, the retailer will keep your ticket. If the retailer cannot pay you your prize, they’ll return the ticket to you, along with your 'win receipt’.

    Please remember, if your National Lottery ticket or scratchcard is not a winning one the retailer must give it back to you.

  • If you feel the retailer has made a mistake​ please query the matter with them immediately. Using the Lottery terminal, they can check to see whether they gave you your 'win receipt' (if you have presented a Lottery Draw Game ticket) and can also find your transaction on the terminal.​

    If the retailer cannot resolve your prize payment query to your satisfaction or you have any further concerns, please contact Camelot to report the matter.

    Email your queries to help@national-lottery.co.uk

    Call 0333 234 50 50 (9am – 8pm Monday to Saturday, 9am – 5pm Sunday)

    Or write to:

    The National Lottery
    Player Services
    PO Box 287
    Watford
    WD18 9TT

    All prize payment queries and complaints are investigated.

Need some help?

National Lottery help and support

If you have more questions or to contact the National Lottery directly:

Visit our National Lottery help page