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NATIONAL LOTTERY CLAIMS

Won a prize?

Congratulations! 

How to claim a prize at a Post Office

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1

Make sure you've won a prize

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2

Check you can claim your prize at a Post Office

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3

Remember to bring proof of ID & Address

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4

Find your nearest Post Office

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Preparing your claim

Check if you've won

Before travelling to a Post Office branch, check your ticket is a winner and how much you have won. 

Remember to write your name and address on the back of the ticket.

Got a Scratchcard?

To check if you're a winner, visit The National Lottery's Game Procedures page to find your Game Specific Rules. 


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Please remember to claim in time

See rules for draw games

All draw games prizes must be claimed within 180 days after the day of the draw.

Scratchcard

Scratchcard prizes must be claimed within 180 days after the game closes.


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What prizes can be claimed with Post Office?

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Providing valid ID at a Post Office 

 

As proof of identity, you will need one item of identification from the Proof of ID list and also one item from the Proof of Address list.

Identification should be provided for all claims over £500.

 Important: Be sure to have your ID documents with you. If the Post Office scans your winning ticket and you don’t have the correct ID, you will need to complete your claim by post. 

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Where's my nearest branch?

Use our branch finder tool to find where you can claim your prize at an eligible Post Office branch.

 
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What happens in branch?​ 

When you give your National Lottery ticket or Scratchcard to the retailer, you will notice some additional measures to ensure that you know you are a winner and how much you have won.​ 


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Queries or doubts​ 

 

If you feel that the retailer has made a mistake​ please query the matter with them immediately. Using the Lottery terminal, they can check to see whether they gave you your 'win receipt' (if you have presented a Lottery Draw Game ticket) and can also find your transaction on the terminal.​


If the retailer cannot resolve your prize payment query to your satisfaction or you have any further concerns, please contact Camelot to report the matter.

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You can either...

Email your queries to

complaints@national-lottery.co.uk

Write to

Customer Operations, The National Lottery, PO Box 251, Watford WD18 9BR.​ All prize payment queries and complaints are investigated by our Security Operations Team – please provide a daytime phone number for them to contact you.​

Call

0333 234 50 50
Opening hours are 9am – 8pm Monday to Saturday and 9am – 5pm Sunday