We’ll complete and submit your application for you digitally
We’ll help you get your passport renewal right first time for just £16, plus your passport fee
When you’re in branch ask for the Digital Check & Send service.
We’ll use your old passport to fill in your application.
Please check with your local branch if you need to book an appointment to complete your application there
The photo we take will be compliant with HM Passport Office guidelines and used as part of your application
We’ll also send off your old passport to HM Passport Office by Special Delivery.
HM Passport Office will send you text messages and emails to update you on the progress of your application
You’ll receive your passport from the HM Passport Office in the post
You don’t need a passport urgently
You have and can access an email address
Your current passport (actual document, not a photocopy)
Proof of any changes (see FAQs for more details)
If you are replacing a lost or stolen passport, you’ll need to provide details of someone who can confirm your identity.
This person will be emailed and asked to confirm your identity. Please check with them before you start the application that they are happy to be contacted for confirmation.
Have known you personally for at least 2 years
Must not be related, in a relationship with or living at the same address as the applicant or the person making the application
Be 18 or older
Have a current British or Irish passport and live in the UK
Email address
Name
Our Digital Check & Send service costs £16.00. The fee includes your photo and delivery to the HM Passport Office. This is on top of the fee due to HM Passport Office.
| HM Passport Office fee | Post Office Check & Send fee | Total | |
|---|---|---|---|
| Adult standard 34-page passport | £94.50 | £16.00 | £110.50 |
| Adult frequent traveller 50-page passport | £107.50 | £16.00 | £123.50 |
| Child standard 34-page passport | £61.50 | £16.00 | £77.50 |
| Child frequent traveller 50-page passport | £74.50 | £16.00 | £90.50 |
Have you changed your name by marriage or civil partnership? You’ll need:
Are you are going back to your maiden or unmarried name? Or to a previous name once used? You’ll need:
Do you want to travel in your new name shortly after getting married or forming a civil partnership? You’ll need:
Are you changing the name on a child passport? You’ll need:
Are you are changing the spelling of your name slightly? eg Bryan to Brian, changing the order your forenames appear in your passport, or dropping a forename? You’ll need:
Are you changing your name following gender re-assignment? You’ll need:
Are you changing your name for any other reason? You’ll need:
List A – please provide one document which confirms your name in current use
List B – please provide one document that shows each name change that has taken place
HM Passport Office will text or email you at each stage of the application process. They’ll tell you when:
You can review status updates using the reference on your Digital Check & Send receipt. Remember to keep it safe.
Online:
Using our online contact form
By post:
FREEPOST
POST OFFICE
CUSTOMER CARE
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
Paper Check & Send is a Post Office service where we check and send your application by post for you
Our postmasters will help you get your passport renewal in branch, for just £16 plus your passport fee
Complete the paper passport application form, which you can find at participating Post Office branches
You’ll need to bring in two colour photos that are compliant with HM Passport Office guidelines.
You may be able to get your photograph taken in-branch, please ask if they offer this service
Bring your application form, photos and any supporting documents to any branch that offers our Paper Check & Send service.
We’ll check them and make sure they meet all HM Passport Office requirements
We’ll send your application off to HM Passport Office by special delivery
You don’t need a passport urgently
Your current passport (actual document, not a photocopy)
Proof of any changes (see FAQs for more details)
A countersignatory to sign your application and photos if you’re replacing a lost or stolen passport (covered in the next section of this page)
If you’re replacing a lost or stolen passport, you’ll need to get someone else (a countersignatory) to sign your application form and two passport photographs to confirm your identity.
This person will be emailed or sent a letter and asked to confirm your identity. Please check with them before you start the application that they’re happy to be contacted for confirmation.
The person confirming your identity (the countersignatory) must:
Have known you personally for at least 2 years
Must not be related, in a relationship with or living at the same address as the applicant or the person making the application
Be 18 or older
Have a current British or Irish passport and live in the UK
Follow these steps carefully to make sure your application is sent successfully.
Our Paper Check & Send service costs £16.00. This includes the delivery fee to send your supporting documents to HMPO by Special Delivery. This is on top of the fee due to HM Passport Office. There could also be an additional fee for any compliant photographs we may need to take.
| HM Passport Office fee | Post Office Check & Send fee | Total | |
|---|---|---|---|
| Adult standard 34-page passport | £107.00 | £16.00 | £123.00 |
| Adult frequent traveller 50-page passport | £120.00 | £16.00 | £136.00 |
| Child standard 34-page passport | £74.00 | £16.00 | £90.00 |
| Child frequent traveller 50-page passport | Not applicable – a child frequent traveller passport can only be applied for via Digital Check & Send for £74.50, plus the £16 Check & Send fee | ||
Have you changed your name by marriage or civil partnership? You’ll need:
Are you are going back to your maiden or unmarried name? Or to a previous name once used? You’ll need:
Do you want to travel in your new name shortly after getting married or forming a civil partnership? You’ll need:
Are you changing the name on a child passport? You’ll need:
Are you are changing the spelling of your name slightly? eg Bryan to Brian, changing the order your forenames appear in your passport, or dropping a forename? You’ll need:
Are you changing your name following gender re-assignment? You’ll need:
Are you changing your name for any other reason? You’ll need:
List A – please provide one document which confirms your name in current use
List B – please provide one document that shows each name change that has taken place
Passport Office classes a passport as damaged as any of the following:
Online:
Using our online contact form
By post:
FREEPOST
POST OFFICE
CUSTOMER CARE
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.