What do customers say about us?

Post Office Money® prides itself on the fact that in conjunction with Bank of Ireland UK we provide award-winning products and services. Here are some of the public-voted awards we have won and some feedback from our customers.

Post Office Money® Mortgages are provided by Bank of Ireland UK


Case Studies

Ben and Samantha Rosamond

Ben and Samantha Rosamond, 36 and 28, have just bought their first home, a three-bed semi-detached property in East Herrington, Sunderland.
The couple had been renting a flat in a grade II listed building for more than five years, but after getting married last year they felt it important to buy their own home.
The couple decided to get their mortgage arranged before they started house hunting, so that they would be able to move quickly once they had found their dream home. They did a lot of research before deciding what type of mortgage to opt for.
In the end, they opted for a fixed rate from Post Office Money, putting down a deposit of 15% on their £160,000 home.
“We went with Post Office Money as they could offer us a great fixed rate and loan-to-value percentage,” says Ben.
“It was a really good service, brilliantly simple and they were really quick to let us know when they'd made decisions or we'd hit key milestones. They also let us know in ways that were more convenient for us, by text or by email. In fact we were taking a walk on the beach when we received a text message to confirm our mortgage offer had been approved.”
“We are really pleased with the mortgage that we've chosen, the rate is really affordable, the communication has been really timely and concise, and we're pleased we've chosen a product from a reputable provider,” he concludes.

Shelley Thompson and Michael McIntosh

Shelley Thompson, 22 and partner Michael McIntosh, 25, live with their daughter Amber, 3, in their first recently-bought home, a three-bed semi-detached house in Tranent, East Lothian. Prior to buying they had been renting a two-bed bungalow for three and a half years.
“The lease on our rented bungalow was coming up and the landlord was not renewing it,” explains Shelley.  “Local rents had risen to over £700 a month and we really couldn't justify giving that money to someone else when it could be paying towards a property we would own. We already had some savings so we decided to buy.”
Shelley and Michael quickly decided that they wanted a five-year fixed rate mortgage.
They had contents insurance through Post Office Money on their rented property, so were aware that the Post Office was involved in financial services, but not that it offered mortgages.
“It all started in the local Tranent Post Office, when I was speaking to one of the clerks about my situation,” says Shelley.  “She gave me a leaflet on Post Office Money mortgages, I had a quick scan of it and decided I would try and apply for my first mortgage with them. They offered good rates, they have a reliable and well-established reputation and my local Post Office is the heart of the community  - what better provider to go with?”
Shelly and Michael put down a 20% deposit on their £110,000 home.
"I would recommend a Post Office Money mortgage to anyone who would listen," says Shelley. "I received text updates throughout the process saying my application had been processed, telling me what outstanding information I needed to send in, and a further update to say my funds had been released to my solicitor."

More helpful information

Money matters

Working out your finances is a great place to start when figuring out how much you may be able to afford

Learn more


Types of mortgages

The differences between fixed rates, trackers, variable rate mortgages and the types of repayment methods available.

Learn more


Getting started

Some of the steps involved in the house buying process and some handy tips.

Learn more

It is important that you have reviewed our product range in full before progressing with an online application.

Found the mortgage that suits you?

0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.

Small print

Please note our online mortgage application is only compatible with Internet Explorer 9+, Google Chrome 34+, Firefox 28+, Safari 5 and 7 web browsers and is not optimised for mobile phones.

Subject to status and lending criteria. Written illustrations available upon request. Borrowers must be aged 18 or over.

Post Office Limited is an appointed representative of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FRN 512956. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register or by contacting the Financial Conduct Authority (FCA) on 0800 111 6768. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is registered in England & Wales (No. 07022885). Registered Office: Bow Bells House, 1 Bread Street, London, EC4M 9BE. Post Office Limited is registered in England and Wales (No. 2154540). Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.