Verifying your identity and income
We’ve started processing your Post Office Savings application. Now we just need a few more details.
If we’ve asked for proof of your identity, your permanent address and/or your income, here’s what to do:
- Complete and follow the instructions within your letter.
- Drop into a Post Office branch along with your letter, where your documents can be certified free of charge - use our Branch Finder to locate your nearest branch (selected branches only). The branch can also post the documents for you once they have been certified. Note that only proof of ID and proof of address must be certified before sending into us. Income documents do not require certification.
- Alternatively, once your documents have been certified, send them to us along with the form in the Freepost envelope provided with your letter.
Please be aware certified photocopies won’t be returned to you.
Verifying your identity and income
- List A – Identity verification
- List B - Address verification
- List C - Proof of income
List A – Identity verification
The following items are acceptable as proof of identity:
- Current valid passport
- Current full UK/EU photocard driving licence/old style paper licence copy.
If you cannot provide documentation from the above list, please call us on 0800 169 7500 to find out what other documents are also acceptable.
Documents from list A - proof of identification must be certified before sending into us.
List B - Address verification
The following items are acceptable as proof of address:
- Utility bill - e.g. gas, electricity, water, satellite television, telephone (not mobile), broadband (not dongle contracts) (dated within the last 6 months).
- Bank/Building Society/Mortgage/Credit Union/Credit Card statement (dated within the last 6 months or dated within the last 13 months if annually issued mortgage statement. Each page of the document must be certified)*.
- Local authority correspondence (dated within the last 13 months eg Rates/Council Tax bill).
If you cannot provide documentation from the above list, please call us on 0800 169 7500 to find out what other documents are also acceptable.
Documents from list B - proof of address must be certified before sending into us.
*E-statements may only be accepted if the item from List A is one of the following forms; Passport or UK driving licence. An E-statement must be one that is printed as a PDF standalone document, not a spreadsheet download and must contain the bank name and logo, full name, address, date and each page of the document must be certified.
List C - Proof of income
List C - proof of income items don’t need to be certified, however please note you may be required to provide proof of income for two months. You can post these documents directly to Post Office using the information provided in the letter. Please refer to your letter for the list of acceptable documents.
If you cannot provide documentation from the list sent to you, please call us on 0800 169 7500 to find out what other documents are also acceptable.
0800: Calls to 0800 numbers are normally free of charge from landlines and mobile phones. Calls may be recorded, monitored and used for training purposes.
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