Post Office Money ID Verification

Post Office Money ID and income verification

Find out about how the Post Office can certify your identity and income documents for Post Office Money® product applications. 

Verifying your identity and income

We’ve started processing your Post Office Money application. Now we just need a few more details.

If we’ve asked for proof of your identity, your permanent address and/or your income, here’s what to do:

  • Complete and follow the instructions within your letter from the Post Office Money product provider
  • Drop into a Post Office branch where you can certify your documents free of charge - use our Branch Finder to locate your nearest branch (selected branches only). The branch can also post the documents for you once they have been certified. Note that only proof of ID and proof of address must be certified before sending into us. Income documents do not require certification.
  • Alternatively, once your documents have been certified, send them to us along with the form in the Freepost envelope provided with your letter


Please be aware certified photocopies won’t be returned to you.

Acceptable forms of identification and income verification

List A – Identity Verification

The following items are acceptable as proof of identity:

  • Current valid passport
  • Current full UK/EU photocard driving licence/old style paper licence copy


If you cannot provide documentation from the above list, please call us on the relevant number below to find out what other documents are also acceptable.

Documents from list A - proof of identification must be certified before sending into us.

For Savings Applications 0800 169 7500
For Credit Card applications 0800 169 2000
For Current Account applications 0800 028 1122

List B - Address Verification

The following items are acceptable as proof of address:

  • A utility bill dated within the last three months – either gas, electricity, water or phone (excluding mobile phone)
  • A bank current account, building society or credit card statement* dated within the last three months
  • A Council Tax bill dated within the last 12 months


If you cannot provide documentation from the above list, please call us on the relevant number below to find out what other documents are also acceptable.

Documents from list B - proof of address must be certified before sending into us.

For Savings Applications 0800 169 7500
For Credit Card applications 0800 169 2000
For Current Account applications 0800 028 1122

*Statements should be original printed statements or a printed copy of an internet bank statement but must include a valid bank logo, including the date, your full name and address (photo-copies will not be accepted.)

List C - Proof of income

List C - proof of income items don’t need to be certified, however please note you may be required to provide proof of income for two months. You can post these documents directly to Post Office Money using the information provided in the letter. Please refer to your letter for the list of acceptable documents.

If you cannot provide documentation from the list sent to you, please call us on the relevant number below to find out what other documents are also acceptable.

For Savings Applications 0800 169 7500
For Credit Card applications 0800 169 2000
For Current Account applications 0800 028 1122

0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.

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