The IOSS scheme doesn’t cover items over €150. These will follow the current process of collecting any charges from the recipient on delivery. For these items you should not include IOSS or the marketplace name on your parcel.

As your customer hasn’t paid VAT at the point of purchase, simply bring in your items as normal and the current process will continue. Any charges will be collected from the recipient on delivery as normal and VAT will be applicable on ALL items sold to the EU regardless of value.

We don’t have a current solution for businesses registered directly with the IOSS system selling directly to the EU through their own website as the customer could be charged VAT twice. Instead, you can buy postage with Royal Mail Click & Drop and we can accept the item at the Post Office.

These changes don’t impact gifts. Just make sure the GIFT option is ticked in the content section of the customs form. All gifts under €45 are VAT exempt. And, for gifts over €45, any charges will be collected from the recipient on delivery as normal.

These changes don’t impact you, so please continue to post your items in the normal way.

If your marketplace has not signed up to the IOSS scheme and your customer has not paid VAT up front then simply continue to post as normal.

If your marketplace has signed up to the IOSS scheme but is not on the list above eg: Amazon, we currently do not have a solution for you to buy your postage in our branches as there is a chance your customer could be charged VAT twice. Instead, you can buy postage with Royal Mail Click & Drop and we can accept the item at the Post Office.