Post Office makes returning unwanted items quick, simple and safe. Take your parcel to any of our 11,500 branches across the UK. Many have handy self-service machines that accept parcel returns too.
Find your nearest branch
Follow the instructions given by the vendor on either their website or on the delivery note included with your item. Many offer a free returns service you can use at the Post Office. Or you can pay to return your item at any of our branches
Make sure the item is correctly packaged and addressed. Then bring it into branch and we’ll give you a Certificate of Posting to confirm you’ve posted it back to the retailer
Pre-paid returns are available with selected retailers. The label can be included in the original packaging or needs to be printed. Fasten securely to parcel before visiting a local branch
No need to print your return label at home. For many retailers, we can now do it in branch. We’ll scan the QR code in your email straight from your phone, then label the item for you
Some retailers do not offer to pay returns postage. Post Office offer a range of postage options for purchase in branches. If you do need to pay, our price finder tool can help you find the most affordable option
Post Office makes returning unwanted items quick, simple and safe. Take your parcel to any of our 11,500 branches across the UK. Many have handy self-service machines that accept parcel returns too.
Find your nearest branch
Useful links, extra information and related mails services.