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Parcel returns service

Bought an item you want to send back? Pop your returns into any Post Office. Lots are open for longer, many on Sundays.

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How do I return a parcel?


Follow the instructions given by the vendor on either their website or on the delivery note included with your item. Many offer a free returns service you can use at the Post Office. Or you can pay to return your item at any of our branches

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How does your parcel return service work?


Make sure the item is correctly packaged and addressed. Then bring it into branch and we’ll give you a Certificate of Posting to confirm you’ve posted it back to the retailer

Stick pre-paid label onto parcel

Pre-paid returns are available with selected retailers. The label can be included in the original packaging or needs to be printed. Fasten securely to parcel before visiting a local branch

Bring return QR code on phone

No need to print your return label at home. For many retailers, we can now do it in branch. We’ll scan the QR code in your email straight from your phone, then label the item for you

Pay for return postage

Some retailers do not offer to pay returns postage. Post Office offer a range of postage options for purchase in branches. If you do need to pay, our price finder tool can help you find the most affordable option 

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Which retailers can I return to Post Office?

Amazon returns

ASOS returns

Boohoo returns

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Return items safely at your local branch

Post Office makes returning unwanted items quick, simple and safe. Take your parcel to any of our 11,500 branches across the UK. Many have handy self-service machines that accept parcel returns too.

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Some common questions