How do I return a parcel?
Follow the instructions given by the vendor on either their website or on the delivery note included with your item. Many offer a free returns service you can use at the Post Office. Or you can pay to return your item at any of our branches.
How does your parcel return service work?
Make sure the item is correctly packaged and addressed with the correct returns label included. Then bring it into branch and we’ll give you a Certificate of Posting to confirm you’ve posted it back to the retailer.
Printer-less returns are available with selected retailers. You can bring a QR code into branch with your correctly packaged items and we’ll print the returns label for you (check with your retailer for availability).
Can I return a parcel without paying postage?
Lots of items are free to return, but there are some exceptions. If you do need to pay, our Price Finder tool can help you find the most affordable option. Prices start from £3.10 for a 2nd Class Small Parcel (45cm x 35cm x 16cm).
What if I have more questions about sending or returning my parcels?
Just speak to the mails specialist when you’re in branch. They’ll be happy to help.
Can Post Office branches print returns labels for all retailers?
We recommend you check with your retailer to see if they provide this option.