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Postage compensation

The packages you post are valuable. So everything you post has standard compensation against loss and damage

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Every time you post, you can feel secure in the knowledge that there’s an amount of cover included should your item(s) become lost or damaged.

We know that you might be sending something of greater value than the standard cover. That’s why additional compensation is available, up to £2,500 in most cases.

You can buy additional compensation in any Post Office branch either at the counter or on the self-service kiosks.

The tables below describe the standard compensation levels for different postage options, as well as the options for enhanced compensation.


 

 

Royal Mail Inland Letter and Parcel postage compensation

 

Service

Postage compensation

Royal Mail 2nd Class

Includes up to £20 compensation for contents

Royal Mail 1st Class

Includes up to £20 compensation for contents

Signed for

Includes up to £50 compensation for contents

Royal Mail Special Delivery Guaranteed by 1pm

Includes up to £500 compensation for contents, with additional cover up to £2,500 available. Optional consequential loss cover available up to £10,000*

Royal Mail Special Delivery Guaranteed by 9am

Includes up to £50 compensation for contents, with additional cover up to £2,500 available. Optional consequential loss cover available up to £10,000*

 

Parcelforce Inland postage cover

 

Service​

Postage compensation​

Parcelforce Worldwide express48​

Includes up to £100 compensation for contents, with additional cover up to £2,500 available​

Parcelforce Worldwide express48large​

Includes up to £100 compensation for contents, with additional cover up to £2,500 available​

Parcelforce Worldwide express24​

Includes up to £100 compensation for contents, with additional cover up to £2,500 available​

Parcelforce Worldwide expressAM​

Includes up to £200 compensation for contents, with additional cover up to £2,500 available​

Parcelforce Worldwide express10​

Includes up to £200 compensation for contents, with additional cover up to £2,500 available​

Parcelforce Worldwide express9​

Includes up to £200 compensation for contents, with additional cover up to £2,500 available​

 

Royal Mail International postage compensation

 

Service​

Postage compensation​

Standard up to and including 20g​

Includes up to £20 compensation for contents​

Standard over 20g​

Includes up to £20 compensation for contents​

International tracked​

Includes up to £50 compensation for contents, with additional cover up to £250 available​

International tracked and signed​

Includes up to £50 compensation for contents, with additional cover up to £250 available​

International signed​

Includes up to £50 compensation for contents, with additional cover up to £250 available​

International economy​

Includes up to £20 compensation for contents​

 

Parcelforce International postage compensation​

 

 

Service​

Postage compensation​

Global Economy​

No compensation​

Global Value​

Includes up to £100 compensation for contents, with additional cover up to £500 available​

Global Priority​

Includes up to £100 compensation for contents, with additional cover up to £2,500 available​

Global Express​

Includes up to £200 compensation for contents, with additional cover up to £2,500 available​

Ireland Express (Northern Ireland branches only)​

Includes up to £200 compensation for contents, with additional cover up to £2,500 available​

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*Consequential loss cover: Sometimes the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself. For such items you can buy consequential loss cover of up to £10,000. This cover could be a wise choice for important legal documents or tax returns that may result in penalties if lost or not delivered on time. Ask for consequential loss when you send your item by Special Delivery Guaranteed by 9am or 1pm. Make your claims through Royal Mail Customer Services within 14 days of posting. You’ll need to provide the receipt for purchase as well as proof of the value of the indirect loss in order to make a claim.

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