Yes, if you’re sending a parcel anywhere outside the UK, except if you are sending from Northern Ireland to the EU. You can get all the customs forms you need here or in-branch. Find one near you with our Branch Finder.

Here are a few things to remember:​

Packages worth up to £270: Make sure you include a completed and signed CN22 label. Put it on the front of the item, as near as possible to the top left hand corner – just don’t cover up the address

Packages worth over £270: Include the top part of the CN22 and a CN23 form in a plastic wallet (SP126)

The sender is legally responsible: Under Customs Law, the sender is legally responsible for the information on the declaration. So, it’s in your own interest to make sure you complete it accurately and in full. Got questions? Just ask a member of staff in branch

You’ll need to sign to confirm that the item you’re sending doesn’t contain anything restricted by postal regulations​

There are some goods that can’t be sent in the post, and others that can be sent but with clear restrictions.​ ​

Some countries have their own rules on what they will and will not allow to be sent by post. It's important to check the item you’re sending is allowed in the destination country so that we’ll pay compensation in the event of loss or damage.​ ​

Check for any restrictions on what you can send to certain individuals, organisations and countries imposed by some countries and international organisations.

You can track your parcels online. ​ ​

Different services provide different tracking options:​

International Tracked & Signed and International Tracked: Provides end-to-end tracking, signature on delivery and online confirmation of delivery​

International Signed: Tracked until the item leaves the UK, with a signature taken on delivery