Evri terms and conditions

Evri’s contract with you

When you send a parcel with Evri, you enter into a contract with them. These terms and conditions summarised here set out your responsibilities and Evri’s service commitments to you. They also provide legal information about Evri’s liability and how you’ll be compensated in the unlikely event that things go wrong.

Please read this summary carefully to understand how Evri will provide services to you.

Your responsibilities

You must ensure that you don’t:

• send anything that’s on the Evri prohibited Items list (ask the Postmaster if you’re unsure)
• send or try to send any parcels that Evri doesn’t accept for carriage
• send any goods which are illegal, the carriage of which is illegal, or the supply of such goods to the recipient is illegal

You must also:
Make sure the size and weight of your parcel matches the size and weight you declare the parcel to be when using the sale in branch service. IMPORTANT: if your parcel is found to be bigger and/or heavier, we reserve the right to require you to pay additional expenses, being the correct charges and an administration fee (see Conditions 3.2, 3.3 and 3.4 detailed in the Evri terms and conditions).

Make sure the item you wish to send is properly labelled with an Evri label showing the barcode. It must be well packaged and protected against knocks and bumps it may encounter when travelling along Evri’s conveyor belts. Parcels must be packaged in accordance with our Packaging Guide.

Please note these are just the highlights. Please check the full list of your responsibilities and obligations in the Evri terms and conditions

Goods you won’t be compensated for if they’re lost or damaged

It’s important that you check the item you wish to send is not on the Evri non-compensation items list. Ask the Postmaster in branch if you’re unsure.

These are items Evri can deliver for you but, due to their nature, can’t guarantee will be delivered undamaged or lost. This is because such “non-compensation items” might not survive the knocks and bumps they’re likely to experience along their journey through the Evri automated network.

Evri can’t accept liability if such items are lost or damaged on the way. If you do choose to send your parcels with Evri, it’s strongly advised you make sure they’re thoroughly protected and packaged. You’ll not be entitled to compensation for any non-compensation items.

Electrical or electronic equipment

As Evri cannot test whether any electrical or electronic equipment that you provide in a parcel is functioning properly before it’s delivered, Evri cannot accept liability for any damage or loss of data except where:

1. you can show, to Evri’s reasonable satisfaction, that the Goods were fully functioning before they came into Evri’s physical possession; and
2. such damage to the goods was caused by Evri negligence.

Goods you can’t send with Evri

It’s extremely important you make sure you don’t send anything which is on the Evri prohibited items list.

If you do send something which is on this list, Evri will not accept any responsibility for any loss or damage to it. You may be required to compensate Evri any affected third parties if your parcel causes any damage, injury or loss. You will not be entitled to compensation for any prohibited items.

For further detail please see Conditions 4 and 5 of the full Evri terms and conditions.

Indemnity: when you may have to compensate Evri

You must read this carefully: if you breach these terms and conditions, and such breach causes harm or damage to any person, Evri property or third-party property, or in the event that you are liable to pay Evri any additional expenses or administration fee, Evri reserves the right to require you to compensate it in full if it suffers any loss, damages, costs or expenses as a result.

So, for example, if you send something which is on the prohibited items list and it hurts someone, or damages other people’s parcels while on an Evri van, you’ll be required to compensate Evri and anyone affected for the damage caused. Other examples might include paint that has leaked over other parcels, live animal feed (eg cockroaches) or flammable liquids that cause a fire and put Evri Parcel People at risk.

How you can protect your parcel: full cover

Evri liability for lost or damaged parcels is limited under Conditions 4 and 5 in the full Evri terms and conditions. But you can buy additional protection for loss or damage during the order booking process. Please note: you may not be entitled to the full cover if your parcel is not adequately packaged, or if it’s a non-compensation or prohibited item.

Our service commitments to you

The services commence as soon as Evri (or one of our participating Post Office branches) are in physical possession of your parcel. If Evri is unable to deliver your parcel to the address, two further attempts will be made to deliver it (the “Further Attempts”). If Evri is still unable to deliver your parcel, it will be returned to the sender’s address provided by you with the parcel. If this address is incorrect or absent, Evri may have to dispose of your parcel.

Evri delivery estimates are as follows:

Standard delivery

1. If you purchase Evri delivery services at a Post Office, Evri will use its best endeavours to deliver your parcel within 2 to 3 working days from the day of drop off, provided drop off is on a working day. If drop off is on a non-working day, Evri will use its best endeavours to deliver within 2 to 3 working days from the following working day
2. If Evri delivers your parcel more than 5 working days after the delivery estimates, this will be classed as a “late delivery” and you may be entitled to compensation under Condition 4.2 in the full Evri terms and conditions

Next day delivery

1. For parcels dropped-off at a Post Office branch or ParcelShops: Evri will use its best endeavours to deliver your parcel within 1 working day and, in any event, within 2 working days if it’s dropped off before 12 noon on a working day. If drop off is on a non-working day, Evri will use its best endeavours to deliver within 2 working days from the following working day.
2. If Evri delivers your parcel more than 3 working days after the delivery estimates, this will be classed as a “late delivery” and you may be entitled to compensation under Condition 5 of the Evri terms and conditions.

The services will be taken to be completed when Evri has delivered your parcel or once the further attempts have been completed (whichever is the later event). If, for any reason, you have caused or contributed to a delay, you will not be entitled to any compensation. For example, if you failed to display the label with the barcode clearly showing, or if items were inadequately packaged, this is likely to cause a delay.

How to make a claim for compensation or make a complaint

If you would like to make a claim for compensation or a complaint, we’re sorry to hear that. Please visit our Evri help and support page

Business-related loss

Notwithstanding Condition 4.8 and subject to the limitations to Evri’s liability in Conditions 4 and 5 of the full Evri terms and conditions, Evri does not accept any liability for any losses (including without limitation any loss of profit), costs, damages or other liability associated with any business or commercial enterprise or if you send parcels with Evri in pursuit of any business or commercial trade (“business loss”).

Insofar as business loss is concerned, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from our liability to you in the event that you suffer any losses, costs, damages or other liability associated with any business or commercial enterprise, or if you send parcels with Evri in pursuit of any business or commercial trade.

Promotional discounts

The promotional discounts referred to in the full Evri terms and conditions concerning online orders and large orders do not apply.