Collect a parcel in branch

We’re in when you’re out, so deliver to branch

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How to collect a parcel from your local branch


Too busy to stay home and wait for deliveries? Collect your online shopping from your local Post Office branch instead. 

Local Collect is ideal if you’re out and a parcel’s too big to post or needs to be signed for. Here’s how it works: 

Check if you can collect

When you buy online, check if the retailer offers Local Collect (delivery to a Post Office branch). We’ll look after the item until you can collect it, and there’s no charge to pick it up

Pick a Post Office

Collect from any of 10,000 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays.

Collect your parcel

Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to (there's a list of what we accept below), and a copy of the tracking ID. For Parcelforce Worldwide customers, your delivery text or email confirmation can be accepted for collection, alongside some proof of identify.

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Small print


Collection service is operated at the discretion of Post Office in partnership with Royal Mail and Parcelforce Worldwide services.

  • Only select online retailers using Royal Mail and Parcelforce Worldwide delivery services are eligible for this collection service
  • An item will not normally be kept for more than 18 days at the Post Office
  • Any mail uncollected after these timescales shall be treated as undeliverable, sent back to the sender’s address or, if one is not provided, sent to the National Returns Centre

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Bring some ID 


To collect a parcel from a Post Office, you’ll need some proof of identity, as well as the tracking ID. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to.

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Collect parcels from a local Post Office

Services currently available are Local Collect, Royal Mail Redelivery, Parcelforce Worldwide Convenient Delivery and Parcelforce Worldwide Convenient Collect

Pay Bills and Top Up
Passport Applications
Licence Applications
Home Office Services
Identity Services
DBS Services
Your Finances
National Lottery
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Missing a delivery?

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Some common questions