Parcel collection services

Expecting a delivery? We’re in when you’re out.

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Local collect

 

Too busy to stay home and wait for deliveries? Collect your online shopping from your local Post Office branch instead. 

Local Collect is ideal if you’re out and a parcel’s too big to post or needs to be signed for. Here’s how it works: 

Check if you can collect

When you buy online, check if the retailer offers Local Collect (delivery to a Post Office branch). We’ll look after the item until you can collect it, and there’s no charge to pick it up

Pick a Post Office

Collect from any of 10,500 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays.

Bring proof of ID

Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to (there’s a list of what we accept below) and a copy of the tracking ID.

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Collect parcels from a local Post Office

Let’s find the nearest one to you.

 
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Bring some ID 

 

To collect a parcel from a Post Office, you’ll need some proof of identity. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to.


We’ll accept any of these:

•    Birth certificate
•    Building society book
•    Cheque book
•    Cheque guarantee card
•    Council tax payment book
•    Credit card
•    Credit card statement (no older than 6 months)
•    Debit card
•    Full driving licence
•    Marriage certificate
•    Military photo ID
•    Police Warrant Card
•    Foreign national identity card
•    National Savings bank book
•    Valid passport
•    Paid utilities bill (no older than 6 months)
•    Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
•    Trade union card

If you’re under the age of 18 and can’t provide any of the above, we’ll take one of the following too (originals, not copies):
•    Medical card
•    National Insurance card
•    Savings book

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Missed a delivery?

If you’re out and miss a Royal Mail or Parcelforce Worldwide delivery, they’ll leave a 'Something for You' card to tell you they tried to deliver your parcel.

If you want to collect it from a Post Office branch, here’s what to do:

  • Wait until midday at least 24 hours after you receive the card
  • Visit the website or call the number listed on the card
  • Choose a Post Office branch you’d like to collect it from
  • Bring some proof of ID for the person it’s addressed to (see list of acceptable ID above)

 

Please note: there’s a charge for this service for items delivered by Royal Mail.

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Some common questions


Can I get a parcel delivered to a Post Office branch?

Look for retailers that offer the Royal Mail Local Collect option. You can then choose to have your item delivered direct to one of 10,500 Post Office branches that offer the Local Collect service. Find one near you with our Branch Finder

 

Can I pick up someone else's package at the Post Office?

If you’ve got proof of the identity of the person the item’s addressed to then yes. There’s a full list of the forms of ID we accept above. Just make sure it’s the original and not a copy.

 

How long will Post Office hold a package for me?

We’ll keep hold of items delivered by Royal Mail for 18 days and items from Parcelforce Worldwide for 15 days before returning them.