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Get help with an existing Post Office protection policy or find out how to make a claim...

Here when you need us

Do you have a question about a protection policy you already have from us? Or need to make a claim, if you've lost a loved one or been diagnosed with a terminal illness?

We're here to help in even the most difficult times, with quick answers and a simple claims process.

How to get in touch will depend on when you bought your policy.

  Policies bought after 31 January 2022 Policies bought between 31 January 2017 and 31 January 2022++
Provided by

Over 50s Life Cover provided by AIG Life Limited

Life Insurance provided by Scottish Friendly Assurance Society Limited

The Royal London Mutual Insurance Society Limited
For general enquiries

Over 50s Life Cover

For general enquiries Call 0800 068 8014 9am to 7pm Monday to Friday. Closed bank holidays..

Life Insurance

For general enquiries Call 0800 068 8014 9am to 7pm Monday to Friday. Closed bank holidays.

Call 0345 266 1484

8am - 7pm, Mon – Fri

9am - 5pm, Sat

Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday

To make a claim

Over 50s Life Cover

Call 0800 068 8014 9am to 7pm Monday to Friday. Closed bank holidays.

Life Insurance

Call 0800 068 8014 9am to 7pm Monday to Friday. Closed bank holidays.

Call 0345 266 1483

8am - 7pm, Mon – Fri

9am - 5pm, Sat

Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday

Funeral Benefit Option claims

Call Co-op Funeralcare on 0800 289 120 24 hours a day, 365 days a year

Call Dignity on 0800 022 3229
if option chosen before 22.02.2021
24 hours a day, 365 days a year

 

Call Co-op Funeralcare on 0800 289 120
if option chosen after 22.02.2021
24 hours a day, 365 days a year

To access nurse support through Post Office Here to Help.

Provided by RedArc Limited.


Call 01244 625 180
9am – 5pm, Mon-Fri
Closed Sat, Sun and bank holidays
 

Provided by RedArc Limited.

 

Call 01244 625 180

9am – 5pm, Mon-Fri

Closed Sat, Sun and bank holidays

Post Office Health & Wellbeing Services

 

(Including help with registering to use the services online).

Provided by MediPartner Limited

Tel number: 0207 118 1143

Opening times: Monday to Friday 9.30am to 5.30pm

N/A

What each product covers^^

 

 

Life Insurance Terms and Conditions
(PDF 4.58Mb)

Over 50s Life Cover Terms and Conditions
(PDF 1.2Mb)

If you hold an existing policy provided by The Royal London Mutual Insurance Society Limited and have a general enquiry or would like to make a claim, please see contact details above

 

^^These documents relate to the products currently available to buy direct from Post Office. If you have an existing policy, depending on when it was purchased, or if you bought it via a 3rd party such as a price comparison website, the terms of your policy may differ from those described in these documents. Please refer to your Policy Schedule for details of your cover.

If you bought your policy before 31 January 2017, your policy is with Aviva Life & Pensions UK Limited. 

To make a claim on an Aviva policy please call 0800 015 1142 
8:30am- 5:30pm Mon - Fri. Closed Sat, Sun and bank holidays.

For general enquires please call 0800 158 3065
8:00am - 8:00pm Mon - Fri
9:00am - 6:00pm Sat
10:00am - 4:00pm Sun

++If you purchased a Post Office Life Insurance policy via MoneySupermarket since October 2018, it is provided by Scottish Friendly Assurance Society Limited. This can be verified by referring to your policy documents.

For policy enquiries, or to make a claim on a Post Office Life Insurance policy purchased through MoneySupermarket, please call Scottish Friendly on 0333 323 5433


08.30-17.30 Monday to Friday
Closed weekends and Bank Holidays
 

Things you need to know

* 01 or 02: Standard geographic charges apply to calls to numbers starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. 0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. 0303, 0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes

 

^Any new quotes we provide will be for the products we currently have available from our current insurer providers.
These may differ from an existing policy that you hold. You should refer to your existing policy documents and carefully review it against your cover needs. Check whether your existing policy can be amended before you consider cancelling it and / or replacing it with a new policy. On some policy types, acceptance is not guaranteed and may differ from the terms you received on your existing policy(ies).

Call us now

For an instant quote or answers to your questions.^

0330 123 3919 08.00-19.00 Monday – Friday
09.00 – 17.00 Saturday