Digital Check & Send: How it works

We’ll help you get your passport renewal right first time for just £16 plus your passport fee.

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Find your nearest branch

When you’re in branch ask for the Digital Check & Send Service.​

We’ll use your old passport to fill in your application.

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We’ll take your photo

The photo we take will be compliant with HM Passport Office guidelines and used as part of your application.

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We’ll check it’s right

We’ll also send off your old passport to HM Passport Office by Special Delivery. ​​

HM Passport Office will send you text messages and emails to update you on the progress of your application

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You’ll receive your passport in the post

You’ll receive your passport from the HM Passport Office in the post.​

Please check with your local branch if you need to book an appointment to complete your application there.


Digital Check & Send: Preparing for your application​

You can use this service if:
  • You don’t need a passport urgently​​
  • You have and can access an email address​
What you need:
  • Your current passport​ (actual document, not a photocopy)
  • Proof of any changes (see FAQs for more details)​

When will you need someone to confirm your identity?

If you are replacing a lost/stolen passport you need to provide details of someone who can confirm your identity.​​ ​


This person will be emailed and asked to confirm your identity. Please check with them before you start the application that they are happy to be contacted for confirmation.



We will need their:


  • Email address​

  • Name

The person confirming your identity must:


  • Have known you personally for at least 2 years​

  • Must not be related, in a relationship with or living at the same address as the applicant or the person making the application​​​

  • Be 18 or older​

  • Have a current UK passport and live in the UK

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Find your nearest branch that offers these services

See which of our branches provides the Check & Send service that’s right for you

Pay Bills and Top Up
Passport Applications
Licence Applications
Home Office Services
Identity Services
Your Finances
National Lottery
Apply Filters

Prefer a paper application?

Get your paper application right first time.

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Digital Check & Send: FAQs

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