We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and documents.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
Renew your passport easily at your local Post Office branch
We’ll complete and submit your application for you digitally
Paper Check & Send is a Post Office service where we check and send your application by post for you
We’ll help you get your passport renewal right first time for just £16, plus your passport fee
When you’re in branch ask for the Digital Check & Send service.
We’ll use your old passport to fill in your application.
Please check with your local branch if you need to book an appointment to complete your application there
The photo we take will be compliant with HM Passport Office guidelines and used as part of your application
We’ll also send off your old passport to HM Passport Office by Special Delivery.
HM Passport Office will send you text messages and emails to update you on the progress of your application
You’ll receive your passport from the HM Passport Office in the post
You don’t need a passport urgently
You have and can access an email address
Your current passport (actual document, not a photocopy)
Proof of any changes (see FAQs for more details)
If you are replacing a lost or stolen passport, you’ll need to provide details of someone who can confirm your identity.
This person will be emailed and asked to confirm your identity. Please check with them before you start the application that they are happy to be contacted for confirmation.
Have known you personally for at least 2 years
Must not be related, in a relationship with or living at the same address as the applicant or the person making the application
Be 18 or older
Have a current UK passport and live in the UK
Select the service(s) you need to find local Post Office branches that offer them
Enter a postcode, town, or street name
Our Digital Check & Send service costs £16.00. The fee includes your photo and delivery to the HM Passport Office. This is on top of the fee due to HM Passport Office.
Have you changed your name by marriage or civil partnership? You’ll need:
Are you are going back to your maiden or unmarried name? Or to a previous name once used? You’ll need:
Do you want to travel in your new name shortly after getting married or forming a civil partnership? You’ll need:
Are you changing the name on a child passport? You’ll need:
Are you are changing the spelling of your name slightly? eg Bryan to Brian, changing the order your forenames appear in your passport, or dropping a forename? You’ll need:
Are you changing your name following gender re-assignment? You’ll need:
Are you changing your name for any other reason? You’ll need:
List A – please provide one document which confirms your name in current use
List B – please provide one document that shows each name change that has taken place
HM Passport Office will text or email you at each stage of the application process. They’ll tell you when:
You can track your application using the link and reference on your Digital Check & Send receipt. Remember to keep it safe.
Using our online contact form
Alternatively, Textphone us on:
0345 722 3355
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
Find answers to common questions about passports:
Visit our passports support page
For passport enquiries and complaints:
Go to passport advice on GOV.UK