Yes, if you already have a Post Office Verify account then you can continue to use it to access the connected government services by following these steps:

1. Visit the GOV.UK Verify page
2. Start by choosing one of the listed supported government services
3. Choose GOV.UK Verify from identity verification options and select Post Office to log in to your account

If you can’t log in and are unable to recover your password or two-factor authentication method, unfortunately, for security reasons you will not be able to access your existing Post Office Verify account and re-registration will no longer be possible.

Government services will have other identity verification options available for you to use. Please follow the instructions on the GOV.UK start page for the specific government service and choose the option most suitable to you.

If you wish to delete your account you can do so by logging in and selecting the delete option in the Settings section. If you can’t to log in, you can send us an email to myprofilehelpdesk@postoffice.co.uk to let us know that you're unable to log in but would like for your account to be deleted. For security reasons, please also confirm your full name and date of birth. Once your request has been processed, we will send your account for deletion and after 30 days it will be irreversibly deleted. You will no longer be able to recover your account after this period.

For latest information regarding alternative ways to access the government service you require please visit the relevant service page on GOV.UK.

Our contract with the Government Digital Service has ended and as a result we are no longer offering the GOV.UK Verify service for new accounts. If you have an existing Post Office Verify account, you can still use it for government services that are connected to GOV.UK Verify.

No, the service is free and therefore no refund is applicable.

You can check our more in-depth FAQs about this service. If you can’t find the answer you’re looking for, send us an email to myprofilehelpdesk@postoffice.co.uk and we will help with your query.

You can also get in touch with our customer service desk by calling 0330 058 3455 or sending us a message via webchat during these times:

1. Monday to Friday 9am – 6pm
2. Saturday 9am – 4pm
3. Sunday 9am – 1pm