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Home Insurance

Existing Customers

We have made changes to how we manage and provide our home insurance policies, so please make sure you read the information below carefully.

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Coronavirus / Covid 19 update

 

If you purchased your policy BEFORE 01/10/2019 and it is due to renew BEFORE 01/05/2020.

Please be reassured that the level of cover provided by your insurance policy with us will be unaffected by the outbreak.

If you contact us, there may be longer waiting times than usual as we are working to keep our staff safe - we’ll do our very best to answer your queries as soon as possible.

Please log in to your Self Service Centre in the first instance to view, and manage your policy.

Our webchat team will also be available to help you once logged in.

If you are looking to accept your renewal the easiest way to do this is to visit our website and log into your Self-Service Centre, where you can complete your changes.

Please don’t send us anything by post at the moment.

Difficulty paying your insurance premiums during the Covid-19 crisis?

If you are experiencing difficulty in paying your insurance premium during the current Covid-19 crisis we at Post Office Insurance are here to help. 

Please make a note of your Policy number and when it started or renewed.

Then look under the respective FAQ’s Help & support sections to see how we can help.

Apologies for any inconvenience and thanks for your support.

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If your policy started before 1st October 2019  

Please use the link below to access your Self-Service Centre.

How to use the Self-Service Centre

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Need more help?

For policies starting before 1st October 2019 call: 0345 073 1002


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Coronavirus / Covid 19 update

 

If you purchased your policy AFTER 01/10/2019 and it is due to renew AFTER 01/05/2020.

Please be reassured that the level of cover provided by your insurance policy with us will be unaffected by the outbreak.

If you contact us, there may be longer waiting times than usual as we are working to keep our staff safe - we are sorry and we’ll do our very best to answer your queries as soon as possible.

If you have bought a new policy with us since October 2019 please log in to your Self Service Centre in the first instance to view, and manage your policy.

Our webchat team will also be available to help you once logged in.

If your policy is due to renew from 1st May 2020 and you wish to make any changes or decline your renewal, then please call us. If you chose the auto renewal option and are happy with your renewal you do not need to call as your policy will simply renew.

Please don’t send us anything by post at the moment.

You can email us on homeinsurance@postoffice.co.uk but we will need to talk to you so please provide us with your contact number.

Apologies for any inconvenience and thanks for your support.

Difficulty paying your insurance premiums during the Covid-19 crisis?

If you are experiencing difficulty in paying your insurance premium during the current Covid-19 crisis we at Post Office Insurance are here to help. 

Please make a note of your Policy number and when it started or renewed.

Then look under the respective FAQ’s Help & support sections to see how we can help.

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If your policy started on or after 1st October 2019

 

And your policy number starts with a H, please use the links below.

Login to the Self-Service Centre

Please log in here to access and manage your policy documents 24/7.

Register

Please register here to log into your Self-Service Centre, where you can access and manage your policy documents 24/7.


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Need more help?

For policies starting on or after 1st October 2019 call: 0333 44 39 850

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Find the right contact details for your Policy

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FAQs for a policy that started before 1st October 2019

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FAQs for a policy that started on or after 1st October 2019