The spread of Coronavirus (Covid-19) is unprecedented in modern times and we understand this is an incredibly difficult time for families and businesses. Insurers want to support those who are affected by the impact of Covid-19, as well as those who want to help their communities in these challenging times.
ABI motor and home insurers have pledged to:

1.    Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers.  We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances.

2.    Support those who are working from home. If you are an office-based worker and need to work from home because of government advice or because you need to self-isolate, your home insurance cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

3.    Support those who cannot work from home. If you have to drive to your workplace because of the impact of Covid-19, your insurance policy will be valid. You do not need to contact your insurer to update your documents or extend your cover.

Association of British Insurers
20 March 2020

We’re here to help as we understand that there may be an impact on people’s livelihoods due to COVID-19. If you think you may be unable to maintain your regular policy payments, please contact us as soon as possible on 0345 073 1002. Our opening hours are Monday-Saturday, 8am-6pm.

We have specialists on hand who can discuss your individual circumstances and agree how we can help with your financial situation. There are several ways we may be able to help including; moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy.

Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance.

If you held a Post Office home insurance policy prior to 1st October 2019 and need to speak with Customer Services, please call 0345 073 1002. Opening times are: Mon to Fri: 8am – 8pm, Sat : 9am – 5pm, Sun & Bank Holidays: 10am – 4pm.

This suggests it is a Home insurance policy taken out prior to 1st October 2019. If you need help and want to discuss this policy please call the Customer Services team on 0345 073 1002 or for Claims call 0345 073 1005.

BISL Limited is an insurance intermediary and prior to 1st October 2019 have been responsible for the arrangement and administration of Post Office Home policies. If you held a Post Office Home insurance policy prior to 01/10/19 BISL Limited will retain your personal data in line with the Data Protection Notice within your current policy documents. (Please note that BISL will continue to administer Post Office Car and Van policies).

The spread of Coronavirus (Covid-19) is unprecedented in modern times and we understand this is an incredibly difficult time for families and businesses. Insurers want to support those who are affected by the impact of Covid-19, as well as those who want to help their communities in these challenging times.
ABI motor and home insurers have pledged to:

1.    Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers.  We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances.

2.    Support those who are working from home. If you are an office-based worker and need to work from home because of government advice or because you need to self-isolate, your home insurance cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

3.    Support those who cannot work from home. If you have to drive to your workplace because of the impact of Covid-19, your insurance policy will be valid. You do not need to contact your insurer to update your documents or extend your cover.

Association of British Insurers
20 March 2020

If you are experiencing difficulty in paying your insurance premium during the current Covid-19 crisis, Post Office Insurance are here to help.  Please email us at homeinsurance@postoffice.co.uk so we can review your individual circumstances and consider the help we can offer, before we call you back to discuss.

This will begin with the letter H followed by 11 digits and can be found on the top right of any letters from us and across the top of any email. If you need to contact us then call our Customer Services Team on 0333 44 39 850.

Call the Claims department on 0345 165 0915. They are available 24/7 every day of the year.

These are available to view in your documents on the Self-Service Centre and on the Home insurance pages of our Post Office website here.

This is available to view in your documents on the Self-Service Centre and on the Home insurance pages of our Post Office website here.

It is a Self-Service online portal which allows you to view your documents, and in the future will allow you to make some changes to your policy. For security, you will need to register and set up a personal password to enable access.

Ageas Insurance Limited (Ageas) are one of the UK’s largest insurers, protecting millions of people and businesses across the country. Post Office Insurance have chosen Ageas to underwrite our new Home insurance products.

DAS Legal Expenses Insurance Company Limited (DAS) are the UK’s leading specialist legal expenses insurer. Post Office Insurance have chosen DAS to provide our Family Legal Protection and Home Emergency enhanced cover for our Home insurance products.

Premium Credit Ltd are a finance company and responsible for managing the credit agreements for customers paying in monthly instalments. Post Office Insurance have chosen PCL to provide the finance for customers who want to pay for their home insurance by direct debit.

Please decide what your complaint relates to and then refer to the “How to make a Complaint” section in your Policy booklet For Sales and Service please call 0333 44 39 850, for Claims call 0345 165 0915 and for DAS Home Emergency or Family Legal Protection it’s 0344 893 0956.