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Home Insurance

Existing Customers

We have made changes to how we manage and provide our home insurance policies, so please make sure you read the information below carefully.

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If your policy started before 1st October 2019  

Please use the link below to access your Self-Service Centre.

How to use the Self-Service Centre

Need more help?

For policies starting before 1st October 2019 call: 0330 018 4082


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If your policy started on or after 1st October 2019

 

And your policy number starts with a H, please use the links below.

Login to the Self-Service Centre

Please log in here to access and manage your policy documents 24/7.

Register

Please register here to log into your Self-Service Centre, where you can access and manage your policy documents 24/7.


Need more help?

For policies starting on or after 1st October 2019 call: 0333 44 39 850

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Find the right contact details for your Policy

Make a claim

Policies bought on or after 1st October 2019 Policies bought before 1st October 2019
To make a buildings and/or contents claim call:

0345 165 0915

Available 24/7
365 days a year

0345 073 1005

Claims line is open 24 hours a day

To renew your policy

Policies bought on or after 1st October 2019 Policies bought before 1st October 2019
To renew your policy call:

0333 44 39 849

Mon to Fri: 8am – 8pm
Sat & Bank Holidays: 9am – 5pm
Sun: 10am – 4pm

0330 018 4082

Mon to Fri: 8am – 8pm
Sat: 9am – 5pm
Sun & Bank Holidays: 10am – 4pm

To speak to our Customer Service team:

Policies bought on or after 1st October 2019 Policies bought before 1st October 2019
To speak to our Customer Service team call:

0333 44 39 850

Mon to Fri: 8am – 8pm
Sat & Bank Holidays: 9am – 5pm
Sun: 10am – 4pm

0345 073 1002

Mon to Fri: 8am – 8pm
Sat: 9am – 5pm
Sun & Bank Holidays: 10am – 4pm

To speak about Family Legal Protection and Home Emergency

To speak to DAS regarding your Family Legal Protection call: 0344 893 0956

To speak to DAS regarding your Home Emergency claims call: 0800 032 9806

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FAQs for a policy that started before 1st October 2019

I have a query with my policy which started before 1st October 2019

If you held a Post Office home insurance policy prior to 1st October 2019 and need to speak with Customer Services, please call 0345 073 1002. Opening times are: Mon to Fri: 8am – 8pm, Sat : 9am – 5pm, Sun & Bank Holidays: 10am – 4pm.

What if my policy number is all digits?

This suggests it is a Home insurance policy taken out prior to 1st October 2019. If you need help and want to discuss this policy please call the Customer Services team on 0345 073 1002 or for Claims call 0345 073 1005.

Who are BISL Limited?

BISL Limited is an insurance intermediary and prior to 1st October 2019 have been responsible for the arrangement and administration of Post Office Home policies. If you held a Post Office Home insurance policy prior to 01/10/19 BISL Limited will retain your personal data in line with the Data Protection Notice within your current policy documents. (Please note that BISL will continue to administer Post Office Car and Van policies).

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FAQs for a policy that started on or after 1st October 2019

Where do I find my policy number?

This will begin with the letter H followed by 11 digits and can be found on the top right of any letters from us and across the top of any email. If you need to contact us then call our Customer Services Team on 0333 44 39 850.

What do I do if I have a Claim and my policy begins with Hxxxxxxxxxx/xx?

Call the Claims department on 0345 165 0915. They are available 24/7 every day of the year.

Where can I find the Terms and Conditions that go with my policy?

These are available to view in your documents on the Self-Service Centre and on the Home insurance pages of our Post Office website here.

Where can I find my Policy booklet?

This is available to view in your documents on the Self-Service Centre and on the Home insurance pages of our Post Office website here.

What is the Self-Service Centre or SSC?

It is a Self-Service online portal which allows you to view your documents, and in the future will allow you to make some changes to your policy. For security, you will need to register and set up a personal password to enable access.

Who are Ageas?

Ageas Insurance Limited (Ageas) are one of the UK’s largest insurers, protecting millions of people and businesses across the country. Post Office Insurance have chosen Ageas to underwrite our new Home insurance products.

Who are DAS?

DAS Legal Expenses Insurance Company Limited (DAS) are the UK’s leading specialist legal expenses insurer. Post Office Insurance have chosen DAS to provide our Family Legal Protection and Home Emergency enhanced cover for our Home insurance products.

Who are Premium Credit Limited (PCL)?

Premium Credit Ltd are a finance company and responsible for managing the credit agreements for customers paying in monthly instalments. Post Office Insurance have chosen PCL to provide the finance for customers who want to pay for their home insurance by direct debit.

How can I make a complaint about my Home insurance?

Please decide what your complaint relates to and then refer to the “How to make a Complaint” section in your Policy booklet For Sales and Service please call 0333 44 39 850, for Claims call 0345 165 0915 and for DAS Home Emergency or Family Legal Protection it’s 0344 893 0956.