If you held a Post Office home insurance policy prior to 1st October 2019 and need to speak with Customer Services, please call 0345 073 1002. Opening times are: Mon to Fri: 8am – 8pm, Sat : 9am – 5pm, Sun & Bank Holidays: 10am – 4pm.

This suggests it is a Home insurance policy taken out prior to 1st October 2019. If you need help and want to discuss this policy please call the Customer Services team on 0345 073 1002 or for Claims call 0345 073 1005.

BISL Limited is an insurance intermediary and prior to 1st October 2019 have been responsible for the arrangement and administration of Post Office Home policies. If you held a Post Office Home insurance policy prior to 01/10/19 BISL Limited will retain your personal data in line with the Data Protection Notice within your current policy documents. (Please note that BISL will continue to administer Post Office Car and Van policies).

This will begin with the letter H followed by 11 digits and can be found on the top right of any letters from us and across the top of any email. If you need to contact us then call our Customer Services Team on 0333 44 39 850.

Call the Claims department on 0345 165 0915. They are available 24/7 every day of the year.

These are available to view in your documents on the Self-Service Centre and on the Home insurance pages of our Post Office website here.

This is available to view in your documents on the Self-Service Centre and on the Home insurance pages of our Post Office website here.

It is a Self-Service online portal which allows you to view your documents, and in the future will allow you to make some changes to your policy. For security, you will need to register and set up a personal password to enable access.

Ageas Insurance Limited (Ageas) are one of the UK’s largest insurers, protecting millions of people and businesses across the country. Post Office Insurance have chosen Ageas to underwrite our new Home insurance products.

DAS Legal Expenses Insurance Company Limited (DAS) are the UK’s leading specialist legal expenses insurer. Post Office Insurance have chosen DAS to provide our Family Legal Protection and Home Emergency enhanced cover for our Home insurance products.

Premium Credit Ltd are a finance company and responsible for managing the credit agreements for customers paying in monthly instalments. Post Office Insurance have chosen PCL to provide the finance for customers who want to pay for their home insurance by direct debit.

Please decide what your complaint relates to and then refer to the “How to make a Complaint” section in your Policy booklet For Sales and Service please call 0333 44 39 850, for Claims call 0345 165 0915 and for DAS Home Emergency or Family Legal Protection it’s 0344 893 0956.