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Monday to Friday 8.30am - 6pm
Monday to Friday 8.30am - 6pm | Saturday 9am - 1pm
Some common questions We’ve answered some of the questions we’re asked most about cover for pets.
Depending on whether you have a dog or cat, we have slightly different age limits which will apply when you’re taking out Post Office Pet Insurance.
For dogs you can start insurance from 8 weeks up to their 8th birthday. But, for certain breeds of dogs (see below), insurance can start from 8 weeks up to their 5th birthday. For cats you can start insurance from 8 weeks up to their 10th birthday.
Dog breeds: Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Standard Poodle, Tibetan Mastiff, Utonagan.
Once insured you may continue your pet's cover for life provided you continue to pay your premiums.
Yes, an excess is payable, per condition. For Lifetime policies this will be payable per condition, per year. This forms part of your quote and, as with your premium, is also based on your pet's species, breed, age and where they live.
Your vet fee excess is fixed until each annual review but can change if your circumstances change. For example, your excess could go up or down when you move address. We’ll let you know what your excess change is before it’s applied when you contact us to change your personal details.
Also, please note when your pet reaches a certain age (see below) it will change from a defined amount to a sum that will be the greater of the defined amount or a percentage contribution.
- Cats: 10 years
- Dogs: 5 to 8 years, depending on the breed
Accidental injury is covered after the first 3 days of the policy. Illness, including poisoning is covered after the first 14 days of the policy.
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Call charges
0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.
0330: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
Post Office® Pet Insurance is arranged, administered and underwritten by Pinnacle Insurance plc.
Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.
Pinnacle Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FRN 110866. Pinnacle Insurance plc is registered in England and Wales. Registered number 1007798. Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.
The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).