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Help and Support



Here’s how to get in touch about Post Office mortgages, manage your account online or find answers to common mortgages questions.

Service updates


We’ve changed our call centre opening hours to Monday to Friday, 9am to 5pm. We’re closed on Saturdays and Sundays.


We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.


You can continue to manage your account online as normal and reach us using the digital channels there for non-urgent enquiries.


If you’ve questions about your mortgage, an existing offer or potential application, the impact of coronavirus and how we can help, check the common questions section below. 


Manage your account online

View your mortgage account and talk to us from your computer, tablet or smartphone.

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Online mortgages portal 

Log in to your online portal

How to contact us

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Call us on 0800 169 9722

Monday to Friday 9am to 5pm | Saturday and Sunday closed

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Talk to us later

Select a time that suits you best and we will give you a callback.

Arrange a call back

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Common questions


Find answers to the frequently asked questions about Post Office mortgages.  

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Need help with something else?


Here’s where to get answers and support with these related products and services.


Personal Loans

Find out more about personal loans from Post Office and how to get help from us.


Get help and support with Savings, Bonds and ISA accounts from Post Office.

Home Insurance

How to manage your account online, make a claim and get your questions answered.