We’ve changed our call centre opening hours to Monday to Friday, 9am to 5pm. We’re closed on Saturdays and Sundays.
We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.
You can continue to manage your account online as normal and reach us using the digital channels there for non-urgent enquiries.
If you’ve questions about your mortgage, an existing offer or potential application, the impact of coronavirus and how we can help, check the common questions section below.