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Help and support

Letters and parcels

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Need help sending, receiving or tracking mail? Or want to share feedback about your experience?
Get the tools, answers and support you need here.


Service updates

We’re doing all we can to limit the continued impact of the COVID-19 pandemic on branch availability and opening hours.


Royal Mail and Parcelforce Worldwide are also working hard to minimise disruption to mail delivery and collection services, though some changes to services are in place. You’ll find more details in our answers to common questions about mails and coronavirus below.

Get help with sending items

Whether it’s your first time sending letters or parcels or you do it often, these handy tools and services can help.


Find the right mails service

See all UK and international mail services to find the best fit for your need and budget.


Get a price for sending your item

Use our price finder to find out how much letters and parcels will cost to send in the UK.


Packaging your mail securely

Read our guide on how to pack your parcel safely to prevent damage.


Send letters and parcels from Post Office branches

Use our branch finder to find the nearest ones to you.


If you send items often, try Drop & Go

Our quick, easy, in-branch fast-drop service for mails.

Find out more about Drop & Go or sign up here.

Existing Drop & Go customers can access your account online or link your card here.

Delivery and collections help

For queries about mail delivery or collections please contact Royal Mail or Parcelforce Worldwide directly, depending on whose service you’ve used.


To find out where your item is

Track a parcel you’ve posted easily with our track and trace tool.


For help with Royal Mail services

Visit the help page for personal customers here.

Or check the business customers help page here.


Textphone 0345 600 0606* (for deaf or hard of hearing customers)

Monday to Friday 8am – 6pm | Saturday 8am – 1pm | Closed Sunday and bank holidays.


Redirection enquiries 

Visit our redirection page here.


For help with Parcelforce Worldwide services

Visit the Parcelforce Worldwide customer service page here.

Mails feedback and complaints

For other questions, feedback or complaints about the mails service you’ve received, here’s the quickest way to get the help you need.


Lost, damaged or delayed post

Find out how to make a claim if you’re a Royal Mail personal customer or business customer.

For Parcelforce Worldwide services you can find out how to make a claim here.


Post person feedback and complaints

To praise delivery or collections staff, please use Royal Mail’s compliments form or contact Parcelforce Worldwide.

If you have a post person complaint, please visit Royal Mail help and choose ‘complaints & claims’ or contact Parcelforce Worldwide.


Post Office enquiries

For other enquiries about in-branch mails services, please use our general enquiries form.


Post Office feedback and complaints

Please use this form for feedback or complaints about your experience in branch.

If you’re not happy we’ll do our best to make it right.


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Common questions


Answers to the questions we’re asked most about sending and receiving letters and parcels during the coronavirus pandemic.

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Need help with something else?


Here’s where to get answers and support with these related products and services.


Drop & Go help and support

Manage your account, top up your balance, fill out manifests, view your  account history, and find help and support.

Mails newtork service update

Updates on Royal Mail and Parcelforce Worldwide services.

Letters and parcels products and services

Whether you’re sending post locally or abroad, we’ll help find the right service for your needs.