down-arrow icon

Help and support

Post Office card account (POca)

For questions about or help with your Post Office card account – from lost or stolen cards and forgotten PINs to help collecting your money – we’re here.

Service updates

You’re still able to use all Post Office card account (POca) services in our branches as normal. A small number of branches have amended their hours or may be closed, but we want to reassure you this only affects less than 10% of our entire network.


Before leaving home, you can use our branch finder to quickly check on the status of your local branch. To do so, click on the words "branch finder" above. On the new page, you can enter your postcode and then you will get a list of branches nearest to you. This will also inform you of closures, amended hours and services available.


You are still able to use all the POca services you’re used to in our branches.


Converting your POca account


Post Office is working with the Department for Work and Pensions (DWP) to encourage POca customers to use another type of account to receive their pension, benefits and tax credits payments. You are likely to have already received a letter asking for your bank account details and giving information of where to get advice on opening one if needed.


The DWP provides a dedicated helpline for you to speak to someone about switching your payments from POca to another account. You can call free on 0800 085 7133 (textphone 0800 085 7133).


Many customers who’ve already switched to a bank account are still visiting their Post Office branch to withdraw their money. You can find out more about everyday banking by visiting:


How to contact us

down-arrow icon chevron-right icon

General enquiries - 0345 722 3344 | TypeTalk 0345 722 3355

Monday to Friday 8.15am to 6pm | Saturday 8.30am to 7.15pm | Sunday closed

down-arrow icon chevron-right icon

Card lost or stolen?

Report your card missing on 0800 389 2101

down-arrow icon chevron-right icon

Forgotten or blocked your PIN?

Please ring 03457 22 33 44. You will be asked to confirm the answers to your security questions.

down-arrow icon chevron-right icon

Write to us

If your enquiry is not urgent you may want to put your enquiry in writing to the following address: Post Office card account, PO Box 567, Preston, PR1 2WX

plus icon minus icon chevron-right icon

Common questions


Answers to the questions we’re asked most about Post Office card account – including the impact of coronavirus on the service.

chevron-right icon down-arrow icon

Didn’t find the answer you need?


You might find it here.


chevron-right icon

More about pensions, benefits
or tax credits

Visit the GOV.UK website for more information.

chevron-right icon down-arrow icon

Need help with something else?


Here’s where to get answers and support with these related products and services.


Personal Loans

Find out more about personal loans from Post Office and how to get help from us.


Manage your mortgage account online, contact us for support or read our FAQs.

Home Insurance

How to manage your account online, make a claim and get your questions answered.