Post Office card account (POca)

You can update your address by calling us on 03457 22 33 44 or completing a change of address form, which is available from your local branch.

Complete an account closure form (P6703) available at your local Post Office* or by calling the POca helpline on 03457 22 33 44. Take the completed form to your local Post Office branch where the details will be checked and it will be forwarded for processing.

Complete a third-party account closure form (P6702), available at your local Post Office*, or by calling the POca helpline on 03457 22 33 44. In all instances the third party named on the form will need to provide 2 forms of identity and the relevant documents listed on the form.

If you are an executor claiming a deceased's estate you'll also need to supply a copy of the death certificate. A copy of the deceased's will could help to avoid delays. If the deceased has more than £10,000 in the account then a Grant of Probate or Confirmation will be required.

Your POca account is now closed and you should have received a letter notifying you of the date your account closed. From that date you will no longer be able to access your account either in branches or via ATMs.

Until the 30th November you (or third parties) can access balances on closed accounts by completing and returning either an account closure form P6703 or a third party closure form P6702 via your local branch. The form provides the option to transfer your balance to a bank or building society account or you can choose to have a cheque sent to you. If you have been moved to the imovo voucher service and do not have an account to transfer your balance into, you can speak to the POca contact centre on 03457 22 33 44 and they will be able to discuss other options that are available to you.

From 1 December 2022 Post Office Limited will no longer offer any services relating to Post Office card account and closed accounts will be managed by J. P. Morgan Europe Limited. A new customer service helpline will be provided from this date and full details of how to contact J.P.Morgan Europe Limited from 1 December will be provided on this page nearer the time.

Statements are issued quarterly. You can also receive a current valuation by phone or you can register to view statements online.

There is an Annual Management Charge of 1.5%. Charges will have the effect of reducing any growth in the fund value.

- The proceeds from the account are free of income tax and capital gains tax.
- The fund is subject to corporation tax
- Tax advantages depend on you and your child's individual circumstances and the tax treatment of Junior ISAs may change in the future.

Yes, your child's Post Office Junior ISA can be transferred in full to another provider at any time.

Only the child can access the money in the account and only once they reach the age of 18.

Yes, you have 14 days to cancel the account if you change your mind. This 14-day period begins from the date you receive your Welcome Pack.

You can cancel the account by phone or in writing. If you instruct us to cancel, any shares held will be sold. If the value of the account has fallen, the proceeds will be less than the amount that has been paid in.

For details of your options following the cancellation of a transfer, please contact Customer Services. Cancellation rights are not offered on transfers between two Junior ISAs that are both provided by OneFamily.

There are two types of Junior ISA available in the market – a stocks & shares Junior ISA and a cash Junior ISA. Your child can only hold one of each type. Post Office only offers a stocks & shares Junior ISA which is provided by OneFamily.

You can also open a Post Office Junior ISA by transferring at least £500 from an existing Junior ISA or Child Trust Fund held with another provider. Before making a decision to transfer your child's Junior ISA or Child Trust Fund you should check if your current provider will charge a fee.

Once the account is open, anyone can make payments into the account of at least £10.

The maximum amount that can be paid into the account is £9,000 in the 2022/23 tax year. If your child holds both a stocks and shares Junior ISA and a cash Junior ISA this limit is shared across both accounts.

The rules for Junior ISAs along with the amount that can be paid into the account are set by HMRC and are subject to change.

A tax year runs from 6th April to 5th April the following year.

Payments can be made by Direct Debit, bank transfer and cheque.