Post Office card account (POca)

 

Need some help with your Post Office card account (POca)? Check answers to the most common questions below and find out who to contact if you need more support.

 

Your POca Account

Our contract with the Department for Work and Pensions (DWP) to provide POca will end in November 2022. Payment of your pensions or benefits is no longer being made into your POca account and has been moved to a bank, building society or credit union account or been migrated onto the new payment exceptions service in the form of an imovo voucher.

 

Your POca account is now closed and you should have received a letter notifying you of the date of this closure. This will have included a form so that you can claim any balance remaining in your account. From that date you will no longer be able to access your account either in branches or via ATMs.

 

Many customers who've already switched to a bank account are still visiting their Post Office branch to access everyday banking services such as withdrawing money.

 


Accessing your account
Changes to your account
Help claiming account balances
Accessing your account Changes to your account Help claiming account balances
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Managing your finances can be difficult, especially when your professional and personal situation changes. So we created guides to give you focused support.

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Other Enquiries


For enquiries relating to your experience using Post Office card account in our branches, please call us or write to us here.

 

By Phone 


Call us on 03457 22 33 44

Monday to Friday: 8.15pm - 6pm

Saturday: 8.30am - 7pm

Closed Saturdays and bank holidays

 

By Post


Write to us:

Post Office card account
PO Box 567
Preston
PR1 2WX

We aim to respond within 15 working days of hearing from you so please only write to us if your enquiry is not urgent. 


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*A small number of our branches may not hold or accept forms Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from you’ll fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.