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Help and support


Bill payments and top-ups

Have questions or need to contact us about bill payment and top-up services? Get the answers or reach the right team to help you here.

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Service updates


You can now pay your bills Post Office branches and Payzone stores – a combined network of 24,000 locations. You can visit us to pay your energy, council tax, water, housing, rent and other bills, including all major utilities. Remember, you can only pay your British Gas bill over the counter at Post Office or Payzone locations.


You can also top up your mobile phone and buy SIM cards, top up travel cards, purchase advance tickets for trains, trams and buses. Or buy digital top-up vouchers for online gaming accounts, plus Health Lottery and Lotto Social tickets.


Over 99% of UK people live within three miles of a Post Office branch or Payzone store, so you’ll never have to go far to stay on top of your bill, even if your regular branch is closed. Many are open 7 days a week, 365 days a year. Use our store locator to see which are open when near you.


For full details of which bills you can pay where visit our bill payments page.


How to contact us


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Get in touch

For online enquiries please complete this contact form.

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Call us on 0345 722 3344*

Monday to Friday 8.15am to 6pm | Saturday 8.30am to 2pm

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Textphone 0345 722 3355

24 hours a day, 7 days a week

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For top-ups in Payzone store

Please visit the Payzone store locator page

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Some commons questions

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Need help with something else?


Here’s where to get answers and support with these related products and services.


Banking services

Find out more on the services your bank offers at Post Office including details on how to contact your bank directly should you have any questions.

Travel Money 

Get in touch or answers to common questions about foreign currency or Travel Money Card.

Online money transfers

Find out how to manage your International Money Transfer account online or contact us by phone or email if you need to.