Existing Drop & Go customers

Manage your account, top up your balance, fill out manifests, view account history and more online.

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Important - Drop & Go log-in is changing

​From 20 April you will need to reset your password to be able to access your existing Drop & Go account.

The first time you log in from this date, select Reset Password on the log-in page. Use the email address you usually use for your login to Drop & Go and you will then be sent an email with a unique verification code. This code allows you to set a new password for your online Drop & Go account. From then on, log in will be as normal.

For support with log-in changes, head to our dedicated FAQs page.

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Feature guides​


Guides to help you effectively use our core Drop & Go features​.

Get started with
Drop & Go​

Learn how to get your free Drop & Go account set up quickly and easily​

Signing up for
Drop & Go​

Guidance on signing up for a Drop & Go account in branch or online​

How to complete a manifest​

Step by step guide on how manifest sheets work and how to complete them online

How to top up &
auto top up​

Guide to topping up your account to ensure you have enough credit for postage​​

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How to connect your eBay account

Find out how to easily import your orders from eBay into your Drop & Go manifest

Dropping off items in branch​

Discover what to bring to branch for your first Drop & Go parcel drop off

Tracking items on your online account​

Understand how to track parcels you’ve sent on your Drop & Go account​

Using account and purchase history​

Use your online account to have a clear view of all your postage and transactions​

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Support with issues​


Get help and support with any Drop & Go issues you are experiencing​.

Online Drop & Go account issues​​

Signup, log in and password issues​

Manifest issues​

Balance, top up and auto top-up issues​

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Branch drop off and item processing issues​

Payment and receipt issues​

Account and purchase history issues​

Close account and withdrawing funds​​

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Online enquiry

Ask a question, report a problem or suggest an improvement.