The items only appear in your purchase history once they've actually been processed by the branch – so check again later in the day and they should appear.

If you are unsure whether the postmaster has chosen the correct postage for your item and would like to raise a query or complaint, please email customercare@postoffice.co.uk and include Drop & Go in the subject line. Make sure you give as much detail as possible, including the item number and destination.

If there's any problem processing your mail, the branch will be in touch as soon as possible. For that reason, we need to capture your email address and phone number – ideally a mobile number. When you drop your items off, we'll also check these details with you again, just so we know we've got the right number to get through to you. If we can't get to speak to you, we'll try a few more times. If we can't get through to you after that, we'll keep your items safe until we can speak to you.

You'll need to ask for these when you drop your items off at your branch. We'll then keep those receipts for 30 days, ready for you to collect. At the moment, you can't generate receipts or certificates of posting online.

You’ll just need to bring your Drop & Go account number or card, your completed manifest and the items you’d like to post.​

If you do not yet have a Drop & Go account, please refer to the ‘registration’ section.​

You can use virtually any branch across our network to drop your mail off. A handful of branches can't offer Drop & Go due to space restrictions. Search for your nearest branch using branch finder, remembering to select "Drop & Go" as the service required.

Drop & Go can be used for any mails service that we offer through the Post Office. This includes Parcelforce Worldwide services.

You’ll find a Drop & Go counter in 97% of Post Office branches. Use our Branch Finder to find the one nearest to you.

Parcel acceptance times vary by Drop & Go branch, so please check with the mails specialist in your local branch to find out local cut-off times.