There are two ways to register for a Drop & Go account: in-branch or online. We recommend registering online and completing the on-screen application details. You will be issued an eight-digit account number and then receive an email confirming the details. Please keep this account number safe as you will need this to post items and access your account.​ ​

Alternatively, you can register in branch by completing an application form. You will be given an eight-digit account number and then you can register this online.​ ​

If you’ve already opened a Drop & Go account in-branch and want to register it online, you just need your account number and the postcode registered to your account. If your card or account details have been lost or stolen, pop into a branch and we can help you out.

If you have registered for Drop & Go in-branch, you can set up online access to your account today. You will need your Drop & Go account number and the postcode registered to your account. If your card or account details have been lost or stolen, please go to branch.​ ​

Right now, it's not possible to link more than one Drop & Go card/account. We recommend that you keep the card/account you use most often, and if any of the remaining cards/accounts have a balance on them, ask the branch to close these for you. We'll then arrange a refund for any remaining credit.

You can block your account online in the ‘Manage your account’ area. This will prevent anyone from using your account/card. We can also block it for you in branch. We'll need your account/card number and some ID to verify your identity. If you don't know your card/account number, then just pop into the branch with ID to prove your identity and your address. The branch can also issue you with a replacement account number. Any outstanding balance you had on your old card will automatically be transferred across to your new one.

Go to the ‘My account’ area, click on "edit" and update any details. For some updates, we'll send a message to the registered email address on the account to let them know that details have been changed.​

Please be assured we will never pass your details onto a third party. We will only use your details to let you know about relevant offers on Drop & Go and other Post Office products. If you would rather not hear about these, please go to ‘My Identity details’, then ‘settings’ and click on ‘keeping you informed’. We will still need your contact details to contact you in the event of a problem with any of your orders you’ve left with us at a branch.

From time to time we’ll send you service messages informing you of changes to the service and, if you’ve opted in, we’ll also send you Drop & Go-related offers.

If you register your Drop & Go account online and you can top up the balance on your account, complete parcel manifests, track your items, view your account history and update your details any time. To do so, follow these instructions:​ ​

1. Click here to register to create a log-in​ ​

2. On the next page, enter your Drop & Go card number and postcode​ ​

3. Check we’ve got the right details for you and add your contact details​ ​

4. Keep your email address and password handy for easy log in next time