Cookie privacy policy

Cookie and Privacy Policy


We are committed to ensuring the privacy of your information.
We understand that as an Account Holder, or as a visitor using the Post Office® Online Banking, the privacy and the security of your information is very important to you. The purpose of our Privacy Policy is to outline our practices in this area.
Please note that this Privacy Policy is subject to the Online and Phone Banking Terms & Conditions of Use of the Post Office Online Banking (the ‘Online and Phone Banking Terms & Conditions’). You can read a copy of the Online and Phone Banking Terms & Conditions of Use. We recommend that you read these Online Phone and Banking Terms & Conditions. If there is a conflict between these Online and Phone Banking Terms & Conditions and this Privacy Policy, the Online and Phone Banking Terms & Conditions shall prevail. Except as otherwise provided, terms used herein and defined in the Online and Phone Banking Terms & Conditions shall have the same meaning that is given to them in the Online and Phone Banking Terms & Conditions.
The contents of this Privacy Policy are subject to change and to being updated without notice from time to time.

The information we collect

As you browse through our website, our web server collects information about your visit, not about you personally. We gather and monitor statistics such as, for example:

  • the number of people who visit the website;
  • the date and time of visits;
  • the number of pages viewed;
  • the amount of time spent on the website;
  • the most popular sections of the website;

This information is anonymous and no attempt is or will be made to identify visitors. So, for example, on a specific day we can identify that our site has forty thousand visitors. However, we know nothing about these visitors in terms of e-mail addresses or any other personal information. Information provided as part of your log-into Post Office Online Banking is not retained once you gain access to the website. Any information gathered in respect of transactions on your Accounts is retained by Post Office Online Banking solely for the purpose of operating your Account.
We only ask and will only ask for personal information from which you can be identified where the information is required for particular purposes, e.g. applying online for a credit card, mortgage or personal loan. Examples of details that may be sought include your name, address, e-mail address, etc. (Please note in the regard the paragraph headed internet fraud below).
All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.

Use of 'Cookies'

The Post Office Online Banking website requires the use of cookies. Cookies are pieces of data assigned by a web server to the browser on your device. Cookies help web sites to keep track of your preferences and to recognise return visitors. You can set your browser to reject cookies. However, if you choose to reject cookies, you will not be able to use the Post Office Online Banking service.
For more information on 'Cookies' please click here.

Disclosure of information

We will not divulge Account Holder information to a third party unless we have received Account Holder authorisation OR we are required to do so by law.

Security of information

We understand the importance of the security and confidentiality of your personal information. Keeping Account Holder information secure is a top priority for us. Our goal is to protect your information on the internet in the same way as we would over the phone, in a participating Post Office branch, or at an ATM. Even so, we can not guarantee the privacy or confidentiality of information relating to you passing over the internet.
In accessing this website and in availing of any of the Services/information available on or via this website, you accept and are deemed to accept that electronic mail messaging and internet communication may not be free from interference by third parties and may not remain confidential. The use by you of this website is at your sole risk. Learn more about what you can do to protect yourself online.

Internet Fraud

A number of banking organisations and their customers have recently been the target of hoax e-mails that are aimed at gathering internet/Account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant banking organisation. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details.


Some of the pages on this website contain hypertext links to websites not maintained by us. You are reminded that different Terms & Conditions of use will apply to you as a user of such websites. In addition such websites may not attain the same privacy standards that Post Office Online Banking maintains.

No liability

No member of the Post Office, the Bank or any of their agents or employees accept any liability for any loss or damage of any nature, including but not limited to loss of profits, goodwill, or any other type of financial or other pecuniary or direct or special indirect or consequential loss. howsoever arising whether in negligence or for breach of contract or other duty, arising out of or in relation to the use and/or dissemination of personal information relating to you where such use and/or dissemination of information is done in accordance with this Privacy Policy and the Online and Phone Banking Terms & Conditions (in the event of conflict the Online and Phone Banking Terms & Conditions shall prevail).

What you can do to protect yourself - tips and best practices

Most importantly
Never reveal passwords to anyone
. This includes Post Office Online Banking login information in particular, but also power-on/log-on/screensaver/ internet Account details. Monitor your Accounts and your list of online payees on a regular basis to ensure everything is in order. One of the best ways to detect fraudulent activity quickly is by examining your Account activity regularly. Check for suspicious money transfers, payments or unauthorised access. If you do find anything suspicious, report it. Where a site shows last log in time, always check that this reflects the last time you accessed the site.