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Travel Insurance


Updates to our services and your most common queries 


Travel Insurance and coronavirus cover

How we travel may have changed but your confidence when you go shouldn’t have to. So we’ve enhanced Post Office Travel Insurance to give extra protection and reassurance in light of the issues caused by the COVID-19 outbreak. If you’ve booked or are planning a getaway, you can buy Post Office Travel Insurance now to cover your trip when your destination’s safe to visit. Policies bought from 6 September 2020 onwards now include all of this coronavirus cover:

 

Before you go:

  • Cancellation within 14 days of your trip should you test positive 

  • Cancellation if a close relative passes away after testing positive for coronavirus 

  • Curtailment if you test positive for COVID-19 at your outward departure point and are not allowed to go on your trip 

  • Missed departure while waiting for test results* (negative result included) 

While you’re travelling:

  • Curtailment if you test positive upon arrival at your destination** 

  • Curtailment if you test positive for the virus or are medically quarantined for 24+ hours whilst in destination** 

  • Curtailment if a close relative passes away from Coronavirus back at home 

  • Emergency medical and additional expenses, including getting you home 

There’s NO coronavirus cover for:

  • Travelling against FCO advice or any Government restrictions (including UK lockdowns) 

  • Changes to FCO or local Government travel advice while you’re away 

  • Not wanting to travel for fear of catching COVID-19 

  • Unlimited costs (each level of cover has a maximum benefit) 

  • Buying a policy after receiving a positive coronavirus test result or waiting for a result when your trip starts within 14 days 

  • Following general advice from a government to self-isolate, including any quarantine requirements upon re-entering the UK 

  • The cost of any medical tests or results 

  • Your GP or medical practitioner advises not to travel due to existing health conditions For more details check the answers to common questions below and the full policy wording so you’re in no doubt what’s covered.

Remember, your cover won’t be valid if you travel against Foreign & Commonwealth Office(FCO) advice on international travel and Government guidance on travel within the UK. This can change often and at short notice, so please check it regularly and again before you go.

*not available on Economy

** Economy, Standard and Premier levels of cover only


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Common questions

 

We've answered the questions we’re asked most about our Travel Insurance and coronavirus.
For more answers about the regular features of our cover click here.

Have a non-coronavirus question?

Get answers about the regular features of our cover.


Manage your policy online

From your computer, smartphone or tablet.

 

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Travel Insurance - My account 

Log into travel insurance account


How to contact us

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General enquiries for all policies 0330 123 3690 

Monday to Saturday 9am to 5:30pm

Or use our travel insurance enquiry form


To make a claim

Call Monday to Friday 9am - 5pm

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Policy numbers beginning with TC - 0333 333 9702

You can submit a claim online here

Or email postofficeclaims@intana-assist.com

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Policy numbers beginning with TE - 01403 330 233

You can submit a claim online here

Or email ervassistance@euro-center.com

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Policy numbers beginning with TT - 0203 829 3819

You can submit a claim online here

Or email claims@tifgroup.co.uk


Emergency medical assistance

Available 24 hours a day

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Policy numbers beginning with TC - 0203 865 3074

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Policy numbers beginning with TT - 0203 829 3820

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Policy numbers beginning with TE 

From anywhere except USA, Canada or Mexico +44 (0) 1403 289 163

From the USA or Canada +1 877 324 0460 toll free

From Mexico +1 819 780 0644