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Coronavirus information

 

Personal Loans


Updates to our services and your most common queries 


Service updates

 

We’ve changed our call centre opening hours to Monday to Friday, 8am to 7pm and Saturday, 8am to 2pm.

 

We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.


 

Personal Loans payment breaks

 

We are offering customers payment breaks of up to 3 months. If you've been affected by coronavirus you can request a payment break. You will be redirected to the relevant Bank of Ireland page.

 

Payment breaks will not impact your credit file held by credit reference agencies.
 

If you take a payment break we are legally obliged to send you a ‘Notice of Sums in Arrears’ which will inform you that you have fallen behind with your repayments and are in breach of your agreement with us. However, this is not the case and your account will not be in arrears as long as you make your contractual monthly repayments as they become due when your payment break ends. Further information can be found in our FAQs.


 

Revised contact centre times

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If you need to reach us urgently, call 0800 169 2000

Monday to Friday 8am to 7pm | Saturday 8am to 2pm

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Frequently asked questions

We understand that our customers may have questions and concerns.

We've created a dedicated page of frequently asked questions surrounding coronavirus to help. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above.