We’ve changed our call centre opening hours to Monday to Friday, 8am to 7pm and Saturday, 8am to 2pm.
We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.
Personal Loans payment breaks
Please be assured that we will help all our customers impacted by coronavirus. If you would like to apply for an initial payment break, you can do so and the easiest way to do this is to click here and complete the online form. Your loan is provided by Bank of Ireland UK who will process your request. Please contact us on 0800 169 2000 if you already have a payment break and it’s due to end soon and we can discuss the different options available to you.
Payment breaks will not impact your credit file held by credit reference agencies. You should bear in mind though, that lenders may take information from other sources into account when making future lending decisions, such as from your bank account where they will be able to see changes to your regular payments or information you provide them about your payment break.
If you take a payment break we are legally obliged to send you a ‘Notice of Sums in Arrears’ which will inform you that you have fallen behind with your repayments and are in breach of your agreement with us. However, this is not the case and your account will not be in arrears as long as you make your contractual monthly repayments as they become due when your payment break ends. Further information can be found in our FAQs.