We’ve changed our call centre opening hours to Monday to Friday, 8am to 7pm and Saturday, 8am to 2pm.
We’re experiencing a higher volume of calls than normal. To help us prioritise our elderly and vulnerable customers, please only call us if you have an urgent query that can’t wait.
Personal Loans payment breaks
We are offering customers payment breaks of up to 3 months. If you've been affected by coronavirus you can request a payment break. You will be redirected to the relevant Bank of Ireland page.
Payment breaks will not impact your credit file held by credit reference agencies.
If you take a payment break we are legally obliged to send you a ‘Notice of Sums in Arrears’ which will inform you that you have fallen behind with your repayments and are in breach of your agreement with us. However, this is not the case and your account will not be in arrears as long as you make your contractual monthly repayments as they become due when your payment break ends. Further information can be found in our FAQs.