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Coronavirus information

 

Bill payments and top-ups


Service updates


We work in partnership with Payzone to offer you a range of bill payment services. Our bill payment services provide people with an alternative way to pay their bills including gas, electricity, water, mobile phone top-ups and SIM cards. You can find out more about our bill payment services here.

 

You can still access our bill payment services in our Post Office branches and Payzone stores as normal. However, there may be disruption to the branch or store that you'd usually use for these services. 

 

If you usually pay your bills at a Post Office branch that is currently closed, there will be a notice telling you which of your other nearby branches is open. You can also check our Branch Finder to see what branches are functioning normally.

 

If you usually pay your bills or top-up in a Payzone store, you can use Payzone's Store Locator to find out which retailers are open in your area.

 

 


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Frequently asked questions about coronavirus

What bills can I pay in a Post Office branch?

You can pay energy, council tax, water, housing, rent, telephone, broadband and other bills, including the major utilities.

What else can I do?

You can top up your mobile phone and purchase SIM cards; top up travel cards and pre-purchase tickets for trains, trams and buses; purchase tickets for the Health Lottery and LottoSocial; and manage online gaming accounts.

How do I use the service?

For pre-paid energy meters, please bring your electricity key and/or gas card.

For mobile phone top-ups, please bring your top-up card or ask for an e-voucher.

For any other type of bill, please bring your bill or budget card.

Go to your local Post Office and we’ll take it from there. Just bring what you need and tell us how much you’d like to pay. You can pay by credit or debit card and we’ll give you a receipt for your payment.

You can use this service any time your local Post Office is open.

Is there a fee for this service?

In the majority of cases there is no fee. If we do need to charge you a fee then we’ll tell you before taking payment. It’s free to use debit or credit cards, but your bank may charge their own fee. Contact your bank to find out more.

What if my Post Office is closed?

If your Post Office branch is closed, you can access bill payment services through Payzone. You can find your nearest Payzone retailer by using Payzone's Store locator tool. It will show you which services the store can offer, as well as opening hours.