Information for vulnerable customers
Addressing the needs of vulnerable customers is core to Post Office’s social purpose. We have prepared a Vulnerability Policy that outlines our commitment to our customers and what measures are in place to protect the needs of our vulnerable customers.
You can view our Vulnerability Policy here
Customers may be vulnerable due to circumstances such as age, physical or learning disability, physical or mental illness, low literacy, communications difficulties or changes in circumstances such as bereavement. If you believe you are a vulnerable customer or have a disability and think it will affect the service we provide you, please let us know.