When you sign up to a Post Office Broadband or Phone package, from 15th February 2020 onwards, you’ll automatically be contacted when your contract is due to come to an end. This allows you to review how much you will pay for your service if you continue on your current package, in which case you do not have to do anything.

Additionally, you will be informed how much you will pay if you take one of our other offers - we have a great range of offers available for existing customers who wish to renew and stay with Post Office Broadband.

Our renewal process

  • You'll receive a “Your Post Office offer is ending soon” communication around 30 days' before your contract end date.

  • Review your options - you can either do nothing, renew or choose to leave us.

  • If you choose to renew, we'll start your new contract as quickly as we can.

  • The quickest way to get all the information you need to renew is to log into your My Account. Alternatively, contact us on 0345 600 3210 and speak with one of our Customer Services team.


What happens when my contract ends?
Your service continues as normal, however you’ll automatically move on to the standard price for your selected Broadband, Fibre or Phone package when your current offer comes to an end.

When does my contract end?
Your contract end date will be provided in the communication you receive from us along with details of the standard price of your package and pricing of other offers that are available to you.

Existing customers

Broadband and HomePhone Support

8am to 8pm, Monday to Saturday

9am to 6pm, Sunday

0345 600 3210

0345 600 3210